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Unable to upload

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am not able to upload files to uploads.google.com because of restriction on outgoing traffic in firewall. I am able to login as I have opened ports 20 and 21 but not able to list files or upload files. I think ftp is running in passive mode. Kindly let us know which ports needs to be opened in order to access ftp in passive mode.

 

Also let me know the latest ip address rang for uploads.google.com

 

Regards,

Anoop Prasad

1 Expert replyverified_user

Re: Unable to upload

Top Contributor
# 2
Top Contributor

Re: Unable to upload

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Celebird,

Thanks for the reply and thanks for the link. It was helpful to create rules in the firewall to allow traffic to given ip addresses in the link. But, Please let us know if there are any specific ports that needs to be open ( for FTP and passive FTP). We opened ports 20 and 21 but we were not able to list files and upload new files. We opened all ports to given ip addresses then only we could upload files.

Regards,
Anoop Prasad

Re: Unable to upload

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome.

 

importantly, uploaded files can never be listed via ftp --

any files uploaded via ftp are immediately moved

to a secure location within google's infrastructure.

 

not being able to list files does not indicate failure --

rather, check the merchant-center's data-feeds-tab

for status information about any uploaded feed-file.

 

the uploaded (feed) file should exactly match

the registered data-feed file (name) -- there

is normally only one, single, feed registered.


the normal ports are 20 and 21 --
assuming that the ftp upload
is via a typical ftp-client put
from a server or desktop.

if the upload is via a scheduled-fetch
than that has nothing to do with ftp
as a client put -- but rather a get --
uploads.google.com cannot be used.

in either case, google may be contacted here:
https://support.google.com/merchants/#topic=3404818&contact=1

see also
https://support.google.com/merchants/answer/160660
https://support.google.com/merchants/answer/1219255

https://support.google.com/merchants/answer/160627