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Unable to connect to e-commerce platform.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Can not find this issue Unable to connect to e-commerce platform.

We encountered an unexpected error while connecting to your e-commerce platform through the API path you provided.

 

Anybody suggestions ? please let me know

 

Regards

Matt

1 Expert replyverified_user

Unable to connect to e-commerce platform.

Top Contributor
# 2
Top Contributor

Which eCommerce platform are you using?

If it's bigcommerce, than contact bigcommerce. If its a different platform please provide us more details.

 

If providing more details is not possible, contact Google directly in the top right corner of Google Merchant > help

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Re: Unable to connect to e-commerce platform.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
It's seems that 2 different Google account cause this issue so I create new
merchant account end AdWords with 1 Google account end the error us gone
only for some reason he will not upload te products
Maybe it's takes time before uploading startling

Regards
Matt