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Unable To Submit Policy Violation, URL Not Accepted

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey All,

 

So I noticed a policy violation on Google Merchant, I attempted to submit it but the "I want to report a violation" page doesn't appear to accept the URL.  I copied and pasted it but all I get is the message "This field is required. If you're having trouble capturing the Google-provided link from the Product Listing Ad, please check this article.".  Using Chrome, tried it in IE too.....weird.  Removed the HTTP, the www too, tried all various combinations. Anyone else have this trouble?

 

Best Regards

Richard

1 Expert replyverified_user

Re: Unable To Submit Policy Violation, URL Not Accepted

[ Edited ]
Top Contributor
# 2
Top Contributor

the url submitted in the policy-violation-form

must be the google-provided ad-click (aclk)

url that is contained in the product-listing-ad,

with the (final) destination of the merchant's

website landing-page -- not the merchant's

website url nor the merchant's landing-page.

e.g.

https://www.google.com/aclk?some-very-long-link-uri-parameter

 

if the url is a compare-prices or similar page and not

an individual merchant's product-listing-ad (aclk) url

then, the appropriate form is google-feedback --

using the send-feedback link near the bottom of

most google (shopping) pages.

 

otherwise, a merchant-center product-listing-ads

support-specialist may be contacted directly for

guidance or help with the appropriate form.

see also
https://support.google.com/merchants/answer/6276171

https://support.google.com/merchants/contact/policy

https://support.google.com/adwords/troubleshooter/4578507

https://support.google.com/merchants/contactflow

https://support.google.com/merchants/answer/4581834

 

Re: Unable To Submit Policy Violation, URL Not Accepted

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Celebird,

Yes, the URL I am attempting to paste is the https://www.google.com/aclk?looooooong URL

Not sure why its not working for me, Ill try it from home :-/

R

Re: Unable To Submit Policy Violation, URL Not Accepted

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I am having the same issue. very difficult to keep merchants honest about their adverts when you can't keep them honest about their adverts.