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Troubleshooting made easier with new Diagnostics tab in Merchant Center

Community Manager
# 1
Community Manager

Great product data is at the core of what drives successful Product Listing Ads (PLAs). As you’re preparing your Shopping campaigns for the upcoming holiday season, it’s important to ensure that your data is free of issues so your products are shown to shoppers. To help identify issues with your product data, we're excited to introduce the Diagnostics tab in Google Merchant Center.

The Diagnostics tab provides consolidated issue reporting for your Merchant Center account, feeds, and items. Through this tab, which replaces the Data Quality tab, you gain better insight into the health of your product data, making it easier and faster to prioritize key issues and get your products online.

 
Diagnostics.png

 

 

The new Diagnostics tab also features new reporting tools to find:

  • A historic overview of item eligibility status to spot and investigate changes that have caused recent item disapprovals
  • A downloadable report containing all affected items and the reasons for disapprovals
  • Traffic and impact metrics to help you identify how many items are currently impacted by specific issues


Try out the new Diagnostics tab today in your Merchant Center account. To learn more about changes to the tab, visit our Help Center.

Originally posted by Tom Beyer and Sven Herschel, Product Management, Google Shopping to the Inside AdWords Blog.

3 Expert replyverified_user

Re: Troubleshooting made easier with new Diagnostics tab in Merchant C

Community Manager
# 2
Community Manager
Have you started using this feature? Tell us about it!

Re: Troubleshooting made easier with new Diagnostics tab in Merchant C

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Cannot find the diagnostics tab

Re: Troubleshooting made easier with new Diagnostics tab in Merchant C

Top Contributor Alumni
# 4
Top Contributor Alumni

Hi @gary S

 

The diagnostics tab can be found the following way

 

Sign in to your Google Merchant Center account. - http://www.google,com/merchants

The Left hand menu should read as follows

 

Dashboard

Diagnostics

API Diagnostics

.......

 

Click the second link and you should see your Diagnostics tab.

 

If this or an alternative post has provided you the answer you require, "please accept as solution" to further assist and direct others.

 

Tom

Re: Troubleshooting made easier with new Diagnostics tab in Merchant C

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Is it possible to import diagnostics into an outside app through the API?

Re: Troubleshooting made easier with new Diagnostics tab in Merchant C

Top Contributor
# 6
Top Contributor
the accountsstatuses, datafeedstatuses, and productstatuses,
resources within the content-api-for-shopping, returns some of
the current-issues information, under the diagnostics-tab.

of note are the diagnostics's historic-overview, downloadable-reports,
traffic-impact-metrics, and any account-level suspension information
above the historic-overview, that are currently unavailable via the api.

the content-api-forum is available for more details and follow-up questions --
https://developers.google.com/shopping-content/forum/

Troubleshooting made easier with new Diagnostics tab in Merchant Center

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Kathleen,

Just wanted to check will be able to download the complete report of the products affected ? For example : If we have 650 products with errors we can see only 100 as max shown items. please help if there is any alternative.


Sincerely,

Abhilash

Troubleshooting made easier with new Diagnostics tab in Merchant Center

Rising Star
# 8
Rising Star

The diagnostics tab is only a sampling of warnings and errors and will most likely never show the full set of errors. Use the diagnostics tool to understand the type of issue, than check your whole data for that specific issue.

Google's Diagnostics system will never show the full set of errors. Also expect the numbers of effected items to fluctuate throughout the month.

 

Hope it helps.

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