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There was an error connecting to your E-commerce platform.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, one of our clients currently used Magento as their e-commerce platform and we have installed the Google Shopping extension/integration to connect with Merchant Center (https://www.magentocommerce.com/magento-connect/google-shopping-1.html).

 

We keep getting the alert "There was an error connecting to your E-commerce platform." SSL is properly setup on Magento and API Diagnostics doesn't show any errors on Merchant Center - does anyone known a solution to this?

 

--

https://support.google.com/merchants/answer/6289004?hl=en-GB

We've checked all of the recommended troubleshooting mentioned in this support page - none are helpful.

2 Expert replyverified_user

There was an error connecting to your E-commerce platform.

Top Contributor
# 2
Top Contributor

Hi Steven,

 

Check your version of Magento. If it is too low you will get the error.

Compatible with: 1.7, 1.8, 1.8.1, 1.9, 1.9.1, 1.9.2

 

 

There was an error connecting to your E-commerce platform.

Top Contributor
# 3
Top Contributor

Currently Google has issues with connecting to ecommerce platforms, I recommend using an alternative method such as plugin, custom xml file, management tool etc...

 

Hope it helps

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There was an error connecting to your E-commerce platform.

Top Contributor
# 4
Top Contributor

The official paid Magento plugin has been working for me, but it does cost $249 compared with the free solution you are trying.