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The URL specified in your data feed wasn't working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Ok, have a list of products now in my Excel sheet, it all worked great and the ads were approved.

Now, I see many ads disapproved with the warning: "The URL specified in your data feed wasn't working correctly when we reviewed this item"

 

I checked the URL's and they are working fine...what could be the cause of this?

Thanks

 

Detected file format:
Google Spreadsheet
 
Destinations:
Shopping: 21 / 21
 
Input Method:
Fetch
 
Total File Size:
233.04 KB
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: The URL specified in your data feed wasn't working

Top Contributor
# 5
Top Contributor

rather than any use of redirects for links
specified with the feed, one consideration
would be to add a mobile_link attribute.

both link and mobile_link should point to
a url that does not redirect -- but offers
the most appropriate device experience
for each of the attributes.

generally, both attributes should allow all google's crawlers to
inspect the website for conformance to the rules and policies
without any redirection or scripting.

of course, working directly with a specialist is the best likely course.

see also
https://support.google.com/merchants/answer/188494#mobile%20link

View solution in original post

Re: The URL specified in your data feed wasn't working

[ Edited ]
Top Contributor
# 2
Top Contributor


if the feed file format is google-spreadsheet
then, an excel spreadsheet should normally
not be used.

however, we would need a lot more exact information --
unfortunately, forum members cannot look into a feed
or account details.

the best likely course would be to contact
a product-listing-ads feed specialist directly.

Re: The URL specified in your data feed wasn't working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I got the same problem recently, for my case it's about mobile crawler couldn't access my product listing url.
https://support.google.com/merchants/answer/6098296?hl=en

we setup rewrite rules for mobile devices and redirect them to different url from the one uploaded to Google Merchant Feed.

I am still working with Google team to see what else we can do about it.

Re: The URL specified in your data feed wasn't working

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Mystery busted, if you got different landing pages between desktop visitors and mobile visitors, you need to upload 'mobile link' attribute to Google Merchant product feed.

https://support.google.com/merchants/answer/2700318?hl=en
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: The URL specified in your data feed wasn't working

Top Contributor
# 5
Top Contributor

rather than any use of redirects for links
specified with the feed, one consideration
would be to add a mobile_link attribute.

both link and mobile_link should point to
a url that does not redirect -- but offers
the most appropriate device experience
for each of the attributes.

generally, both attributes should allow all google's crawlers to
inspect the website for conformance to the rules and policies
without any redirection or scripting.

of course, working directly with a specialist is the best likely course.

see also
https://support.google.com/merchants/answer/188494#mobile%20link