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Temporary item disapprovals due to incorrect prices

Badged Google Partner
# 1
Badged Google Partner

Hello community,

lately I'm receiving this error on my merchant center for one my US client.
The strange thing is that it always says for example: price in feed: 59.00USD, value on website 0.59USD...in other product it is 4.00USD and value on website it says: 0.40USD.

Whenver I check website there is correct value - I even check source code.
It is usually 5-15 products a day - not the same.
On the website there is a price in this format: If it is 59.00USD in feed, there is price: $59.00 on the website.

I've checked the recent purchases whether there are any suspicious prices in it - nothing.
I've also check products prices whether there will be any with price under 1 dollar and again nothing.

What might cause this kind of an error?

Thanks in advance

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Temporary item disapprovals due to incorrect prices

Top Contributor
# 2
Top Contributor

issues that may trigger an incorrect-price dissaproval or suspension include --

microdata is enabled in the account, but there
is missing or improper microdata on the website;

the feed data cannot be processed properly or
has an improper format; a proper price per the
current specifications would be:
59.00 USD

any variant items are submitted improperly;

any variant items are on the landing-page;

any id values are changed;

multiple target-countries are being submitted improperly;

there is more than one, single, price on the landing-page --
google recommends only one, single, price and one, single,
item on the landing-page;

the landing-page changes in any way based on any external variable --
such as the user's current location, ip-address, user-agent, etc;

the website has any scripting to generate the price;

the price format on the landing-page cannot be crawled properly;

the price on the landing-page is not prominent enough;

any delay, whatsoever, between a change on the landing-page
and the uploaded data (feed) being submitted or processed;

the item does not match a product-group;

google cannot properly crawl the site, at all times;

etc.

of course, forum-members cannot look into feeds or accounts --
without more exact information such as the exact feed entry,
the exact message, screen-captures, link url to investigate,
etc., it's difficult to be exact.

generally, the price submitted, the one, single, price on the landing-page,
and the default add-to-cart price, must all match, exactly, at all times,
or is otherwise a policy violation that can trigger a disapproval or a
(permanent) suspension, at any time.

otherwise, a support-specilist may be contacted directly.

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: Temporary item disapprovals due to incorrect prices

Top Contributor
# 2
Top Contributor

issues that may trigger an incorrect-price dissaproval or suspension include --

microdata is enabled in the account, but there
is missing or improper microdata on the website;

the feed data cannot be processed properly or
has an improper format; a proper price per the
current specifications would be:
59.00 USD

any variant items are submitted improperly;

any variant items are on the landing-page;

any id values are changed;

multiple target-countries are being submitted improperly;

there is more than one, single, price on the landing-page --
google recommends only one, single, price and one, single,
item on the landing-page;

the landing-page changes in any way based on any external variable --
such as the user's current location, ip-address, user-agent, etc;

the website has any scripting to generate the price;

the price format on the landing-page cannot be crawled properly;

the price on the landing-page is not prominent enough;

any delay, whatsoever, between a change on the landing-page
and the uploaded data (feed) being submitted or processed;

the item does not match a product-group;

google cannot properly crawl the site, at all times;

etc.

of course, forum-members cannot look into feeds or accounts --
without more exact information such as the exact feed entry,
the exact message, screen-captures, link url to investigate,
etc., it's difficult to be exact.

generally, the price submitted, the one, single, price on the landing-page,
and the default add-to-cart price, must all match, exactly, at all times,
or is otherwise a policy violation that can trigger a disapproval or a
(permanent) suspension, at any time.

otherwise, a support-specilist may be contacted directly.