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Switched to new domain name but products not showing in Google Shopping.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our products are not showing in the Google Shopping channel after a change in domain name on the same account, but was showing successfully for many months before the switch.

 
We have changed the domain name in the settings in our Shopify account, and Shopify support say this is correctly done and our Google Shopping feed is correctly set up and showing as "published" on their system. 
 
However, our products are not published in the Google Shopping channel.
 
- We have claimed and verified the new domain name in our existing Google Merchant Account (both the http and https URLs).
- We spoke to Google Adwords on Friday who said we can use the same Adwords account for the new domain. 
- We have "published" the products via the Shopify Google Shopping App as usual, and showing as "published" in Shopify account.
- We have checked the Diagnostics in Google Merchant Account and says all is "looking good" (that's to say both the account is looking good, the feed is looking good).
- The only "issue" is the "missing microdata for condition" which is not critical (and has always shown on our products before the switch). 
- Even if we check the individual products they all says are "searchable" and green ticked.
 
Because the products were not showing up, we tried switching everything back to the original domain a few times but that does not seem to fix it. We have switched back to the new one now, but not working. 
 
Someone at Adwords support on Friday said we can use the same Adwords account, but maybe we should be doing something with the Adwords account. All we have done is "linked" the new domain in the "search console" under "linked accounts". 
 
I can't help but think the issue is linking Adwords or Merchant Account, but unsure if there is something else we need to do, or of the problem is elsewhere.
 
I'd be grateful for any advise.
 
Many thanks! 
3 Expert replyverified_user

Re: Switched to new domain name but products not showing in Google Shopping.

Top Contributor
# 2
Top Contributor

absolutely do not create any new accounts or touch account-linking --
the interaction of the accounts would have nothing to do with any
link or website url changes and a new account may trigger a policy
violation flag and cause both accounts to be suspended.

 

first, simply wait 72-hours after any change to the feed or website --
google may sometimes take 72-hours to re-review all data and then

migrate the data to the linked account.

 

products show based mainly on the bid and quality.

 

shopping-ads within google-shopping are part of
highly competitive, dynamic, advertising auctions --
items must have both enough bid and quality to
win a slot in the auctions in order to be shown.

 

importantly, the submitted data, physical items, website, and supply-chain,
must adhere to all rules and policies; these factors can prevent items from
showing even if the feed has processed successfully with no issues.

 

for example, items submitted as in stock must be physically owned
by the merchant and currently in the merchant's on-hand inventory.

 

be certain to re-check the website (crawl) status -- by
clicking on the account, feeds, and items, areas, under
the diagnostics-tab of the merchant-center-account.

 

also, be certain that all items match an active
shopping-campaign's product-group with a bid --
changes to submitted data can cause items
not to match a product-group; items without
a competitive bid will not be seen.

 

to verify products are showing, be certain to inspect the impression data
directly within the shopping-campaign, rather than any actual searches --
which can be skewed, adversely effect long-term auction performance, rank,
and cost-per-click, by lowering click-through-rates as no positive actions
are taken when the ads are shown, and do not necessarily show what
others may be seeing.

 

relevance is one important factor that helps determine an ad's quality.

 

be certain that all submitted (attribute) data conforms to all policies
and are both relevant and accurate with respect to the physical item --
especially the item's title, description, and images; verify attribute
relevance by carefully inspecting search-term reports and negative-word
details within the shopping-campaign.

 

shopping-ads are not guaranteed to show for any specific search-term --
an ad's impressions and clicks should be checked directly in the account.

items without enough quality, or with uncompetitive bids, will not show.

 

as an aside, but also importantly, be certain that no physical inventory is
not also being submitted from another website or marketplace (e.g. ebay) --
that may cause items to compete against each other in the auctions and
is also a policy violation that may trigger items to be removed from the
auctions or an eventual disapproval or suspension, at any time.

 

otherwise, forum-members cannot look into any account histories or
submitted data details -- forum-members can mainly offer suggestions
based on the information posted here within the public forum; however,
a support specialist at google may be contacted directly:
https://support.google.com/merchants/contactflow

 

in summary:
- be certain no similar items are being submitted from multiple websites;
- be certain physical inventory and entire website meet all google's policies;
- be certain the entire website and all physical inventory meet all policies;
- be certain all submitted data meet all google's (data-feed) specifications;
- be certain to check for any submitted data (feed) or website related issues;
- be certain to wait 72-hours for all items to be approved and assigned a bid;
- use impression statistics to verify items are showing, never direct searches;

 

otherwise, a merchant-center shoppings-ads support

specialist at google should likely be contacted directly --
https://support.google.com/merchants/contactflow

 

Switched to new domain name but products not showing in Google Shopping.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I did the same and I am experiencing now the same problem. Could you solve it?

Switched to new domain name but products not showing in Google Shopping.

Rising Star
# 4
Rising Star

@Mohamed A Please create a new thread, with more info. Each merchant has a different issue, and causes of issues.

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Switched to new domain name but products not showing in Google Shopping.

Top Contributor
# 5
Top Contributor

This thread has been closed to new replies.

 

If you have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.

 

To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.

 

Thank you.

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