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Still Awaiting Review status since last month

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our merchant center products which were added in the feed on 6th of June 2015 are still "awaiting review" (screenshot attached) - It has been quite long time, more than a month...Everything in the feed was added accordingly to the guidelines and requirements. Can we please get some feedback on the issue?

 

Merchant Center capture.JPG

 

Sunny Regards,

Zeynep

SOLARDUKKAN.COM Marketing Team

 

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author SOLAR D
January 2016

Re: Still Awaiting Review status since last month

[ Edited ]
Top Contributor
# 5
Top Contributor

simply fix all submitted image_link product
images and then resubmit the updated feed.

 

any additional_image_link images that might be

submitted must also be fixed per the policies.

a submitted product image cannot contain any watermarks,
must accurately represent the exact item being purchased,
show the same product displayed on the link landing-page,
and should be approximately 300x300 pixels or so.

googlebot-image must be able to crawl all submitted url's.

see also
https://support.google.com/merchants/search?q=images

https://support.google.com/merchants/answer/160637

https://support.google.com/merchants/#topic=3404779

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Re: Still Awaiting Review status since last month

Community Manager
# 2
Community Manager

Hi Sunny,

 

It's definitely unusual for a review to take that long. However, we cannot look into individual account specifics here on the Community. Have you contacted the AdWords Team in your region? You can find contact details here. They will be able to look into the matter for you.

 

Thanks,
Cassie

Re: Still Awaiting Review status since last month

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the information. The issue is regarding photos as far as we have been informed today, photo url has to be similar with products' page. SOLARDUKKAN.COM® & GESAŞ ENERGY --<edited by a Community Manager as noted below>

 

Note: this post has been edited by a Community Manager, per Community Posting Guidelines. Please do not post sensitive information, such as phone numbers and email addresses, in the Community.

Re: Still Awaiting Review status since last month

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you for the information.
The issue is regarding photos as far as we have been informed today, photo url has to be similar with products' page.
Marked as Best Answer.
Solution
Accepted by topic author SOLAR D
January 2016

Re: Still Awaiting Review status since last month

[ Edited ]
Top Contributor
# 5
Top Contributor

simply fix all submitted image_link product
images and then resubmit the updated feed.

 

any additional_image_link images that might be

submitted must also be fixed per the policies.

a submitted product image cannot contain any watermarks,
must accurately represent the exact item being purchased,
show the same product displayed on the link landing-page,
and should be approximately 300x300 pixels or so.

googlebot-image must be able to crawl all submitted url's.

see also
https://support.google.com/merchants/search?q=images

https://support.google.com/merchants/answer/160637

https://support.google.com/merchants/#topic=3404779

Re: Still Awaiting Review status since last month

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Parallel to your feedback we have revised all picture details. Thank you Smiley Happy

 

We have got a question for you please; as can be seen from the attached screenshot some of the photos publish by merchant center contain logos? How do they get approval? Screenshot_2016-01-08-07-08-39.pngSOLARDUKKAN Güneş Paneli

Re: Still Awaiting Review status since last month

Top Contributor
# 7
Top Contributor
first, you're welcome.

seeing a product-listing-ad (photo) in search results
does not necessarily mean that all the details were
approved by a person at google.

potential policy violations by others may be reported directly to google --
https://support.google.com/merchants/contact/policy