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Sign up - getting country not supported error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Today I received a notification via the Google Play Dashboard that users based in Kuwait can sign up for a Merchant account. Clicking the sign-up option from Google Play shows "country not supported" error. Signing up from Google Merchant web page doesn't list Kuwait in the 'country' options.

 

What gives?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Sebouh A
September 2015

Re: Sign up - getting country not supported error

[ Edited ]
Top Contributor
# 8
Top Contributor

 

unfortunately, this help-forum group has absolutely nothing to do with
google-checkout, google-CHECKOUT-merchant, google-checkout-api,
google-play, google-wallet, related merchant-accounts, or any related
payments, sales, or payment flow information.

perhaps try using the following resources to either help find similar
past issues and solutions or to locate more direct contact information --
https://support.google.com/checkout/sell/
https://developers.google.com/checkout/
https://support.google.com/wallet/answer/3196956
https://support.google.com/googleplay/answer/3107761

this forum is for the merchant-center -- mainly to help submit physical
inventory data for advertising product-listing-ads on google-shopping.

there are two different and altogether distinct google services --
(1) google-merchant-center (accounts);
(2) google-merchant (accounts);
although these have very similar names -- these are very very different.

google-wallet can sometimes complain about a google-merchant-account;
google-play can sometimes complain about a google-merchant-account;
however, these are very different from a google-merchant-center-account.

google merchant (accounts) have nothing to do with merchant-center (accounts).

google merchant*center* (accounts) relate to adwords product-listing-ads data;
google merchant*center* (accounts) have nothing to do with google-checkout;
google merchant*center* (accounts) have nothing to do with google-wallet;
google merchant*center* (accounts) have nothing to do with google-play;

a merchant-account relates to google-checkout, google-wallet and google-play;
google-merchant relates to google-checkout, google-wallet and google-play;
a merchant-account may be another name for a google-checkout-merchant-account;

a merchant-account may be another name for a google-wallet-merchant-account --

but none of these have anything to do with a merchant-center-account or this forum.

for google merchant-account issues, these resources may also be helpful:
https://support.google.com/checkout/sell/search?hl=en&query=%22merchant+account%22
https://support.google.com/checkout/sell/answer/3080449?hl=en
https://support.google.com/wallet/search?hl=en&query=+%22merchant+account%22
https://support.google.com/wallet/answer/2677225?hl=en
https://support.google.com/wallet/contact/general_c2c?ctx=ef

unfortunately, this forum is only related to the merchant-center
and merchant-center-accounts -- mainly for submitting adwords
product-listing-ads physical inventory data, and similar tasks.

View solution in original post

Re: Sign up - getting country not supported error

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hey Sebouh,

I'm not 100% sure but May Be Kuwait is listed in Restricted Countries. I never head that, As per knowledge, Google Play dashboard not available in Afghanistan, iraq, Burma, Rwanda, Zaire and etc

Re: Sign up - getting country not supported error

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I don't think so. It's also listed in here with a check mark under Supported Merchant Registration: https://support.google.com/googleplay/android-developer/table/3539140?hl=en

Re: Sign up - getting country not supported error

Participant ✭ ☆ ☆
# 4
Participant ✭ ☆ ☆
Thanks for the link mate for sharing link. Let me invite @KathleenG can you help you here.

Re: Sign up - getting country not supported error

Top Contributor
# 5
Top Contributor

Hi Guys;

Please note Google wallet merchant (formally known as Google checkout) and Google merchant (a "tool" for store data uploading to  Google shopping) are not the same;

 

The link you included refers  to the locations in which Google wallet merchant is available.

Here is the list in which Google shopping is available;

https://support.google.com/merchants/answer/160637?hl=en

 

I don't know if you could have a merchant account in countries in which Google shopping is not supported.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Sign up - getting country not supported error

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I see. I didn't know there were two different merchant accounts.

Still, this shouldn't be a problem. This is the notification I received on Google Play: http://cdn.androidpolice.com/wp-content/uploads/2014/06/nexusae0_unnamed22.png

It clearly says that residents of these countries can now sell apps. Which should mean that I should be able to register wherever necessary without restrictions. So I'm either doing something wrong, or it hasn't been activated yet, which is odd.

Re: Sign up - getting country not supported error

Top Contributor
# 7
Top Contributor

Again, we are talking different products here: Google pay developer is a totally different product than   Google merchant.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by topic author Sebouh A
September 2015

Re: Sign up - getting country not supported error

[ Edited ]
Top Contributor
# 8
Top Contributor

 

unfortunately, this help-forum group has absolutely nothing to do with
google-checkout, google-CHECKOUT-merchant, google-checkout-api,
google-play, google-wallet, related merchant-accounts, or any related
payments, sales, or payment flow information.

perhaps try using the following resources to either help find similar
past issues and solutions or to locate more direct contact information --
https://support.google.com/checkout/sell/
https://developers.google.com/checkout/
https://support.google.com/wallet/answer/3196956
https://support.google.com/googleplay/answer/3107761

this forum is for the merchant-center -- mainly to help submit physical
inventory data for advertising product-listing-ads on google-shopping.

there are two different and altogether distinct google services --
(1) google-merchant-center (accounts);
(2) google-merchant (accounts);
although these have very similar names -- these are very very different.

google-wallet can sometimes complain about a google-merchant-account;
google-play can sometimes complain about a google-merchant-account;
however, these are very different from a google-merchant-center-account.

google merchant (accounts) have nothing to do with merchant-center (accounts).

google merchant*center* (accounts) relate to adwords product-listing-ads data;
google merchant*center* (accounts) have nothing to do with google-checkout;
google merchant*center* (accounts) have nothing to do with google-wallet;
google merchant*center* (accounts) have nothing to do with google-play;

a merchant-account relates to google-checkout, google-wallet and google-play;
google-merchant relates to google-checkout, google-wallet and google-play;
a merchant-account may be another name for a google-checkout-merchant-account;

a merchant-account may be another name for a google-wallet-merchant-account --

but none of these have anything to do with a merchant-center-account or this forum.

for google merchant-account issues, these resources may also be helpful:
https://support.google.com/checkout/sell/search?hl=en&query=%22merchant+account%22
https://support.google.com/checkout/sell/answer/3080449?hl=en
https://support.google.com/wallet/search?hl=en&query=+%22merchant+account%22
https://support.google.com/wallet/answer/2677225?hl=en
https://support.google.com/wallet/contact/general_c2c?ctx=ef

unfortunately, this forum is only related to the merchant-center
and merchant-center-accounts -- mainly for submitting adwords
product-listing-ads physical inventory data, and similar tasks.

Re: Sign up - getting country not supported error

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thanks for clearing that up. I got here by doing a Google search on Google Merchant, but now I know that it's Google Wallet/checkout merchant I'm after.