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Shopping feed suspended due to DMCA violation.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our shopping feed was suspended due to a copyright claim apparently made by a third party. Google called this a DMCA violation and asked us to provide proof we are entitled to use the material.

The problem is they have not said what this disputed material is.

We have over 20000 lines in our feed.

The feed has been down for more 8 days and we have been in contact with google but they are not forthcoming over which item or items are disputed.

Has anyone else experienced this?

 

1 Expert replyverified_user

Re: Shopping feed suspended due to DMCA violation.

Re: Shopping feed suspended due to DMCA violation.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Our problem is

There is no way to fix the problem.

Our feed is suspended apparently because a third party has made a claim of copyright violation.

We can't defend ourselves against this claim (which is possibly false and malicious) because no-one at Google is willing or able to explain which item or items in our feed are causing the issue. Again we have over 20000 items in the feed.

Re: Shopping feed suspended due to DMCA violation.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Additional info is that our feeds were switched from our old longstanding adwords account (bids in USD) on 31st March to a new adwords account on 1st April (bids in GBP).

The feeds were suspended late on 1st April or early on 2nd April.

Do you think changing the feeds over to a new adwords account could have caused the issue?