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Shopping Images off center and/or cropped

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Lately my product photos are showing up in shopping either zoomed in, off center or cropped. The images are all square and within the size requirements. Anyone else having to deal with this or have a solution. I do not see it happening to my competitors and I did not make any changes to my images. They worked fine for a few months until just recently.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January

Shopping Images off center and/or cropped

[ Edited ]
Top Contributor
# 5
Top Contributor

images for shopping-ads that are suddenly shown
zoomed-in, off-center, or cropped, is most typically
related to one or more of the following subset of
image rules, requirements, and recommendations:

(a) images where a product takes up less than 75% of the whole image;
(b) images that do not use a solid white or entirely transparent background;
(c) images with watermarks or any text whatsoever;
(d) images that use a gradient, gradient-fill, or similar non-solid background.

for example, this often happens to very thin products, or item-offers
sold as a bundle, such as pencils or pens -- where there is lopsided
cropping, done vertically, but not horizontally, or vice versa, or a
photo taken with the product too far away -- and the product takes-up
less than 75% of the entire image, often on one side -- or an attempt
is made to fill a product-gap with a gradient or non-solid background.

similarly, when any logo is used, or is inadvertently filling a product-gap.

submitting any such noncompliant or poor-quality image is also grounds
for items to be removed from the auctions, or a policy-flag, at any time.

 

google is constantly checking and rechecking items and images for issues
and quality factors -- importantly perhaps, not all submitted data and images
are always checked or always checked for all possible issues; a best-practice
is to verify all data being submitted against all google's current policies and
recommendations, especially if items begin to perform poorly, or begin
to show improperly, even if the item or image has not been flagged yet.

 

posting, here in public, a url link to a specific image being submitted,

may allow other forum-members to offer more specific suggestions.


see also
https://storage.googleapis.com/support-kms-prod/670FB8080D4EE89DC6F7E4946748AD2D7007

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/answer/6324350

 

 

View solution in original post

Shopping Images off center and/or cropped

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Hey There,

 

I haven't noticed this happening but the only thing that comes to mind is checking to make sure the images meet the proper requirements:

  • For apparel products, images must be at least 250 x 250 pixels and cannot be larger than 64 megapixels.
  • For all other products, images must be at least 100 x 100 pixels and cannot be larger than 64 megapixels.
  • Images can't be larger than 16MB in file size.
  • Do not scale up images or submit thumbnails. We recommend the product to take no less than 75%, but not more than 90%, of the full image
  • Accurately display the product you're selling
  • Use an accepted format: non-animated GIF (.gif), JPEG (.jpg/.jpeg), PNG (.png), BMP (.bmp), and TIFF (.tif/.tiff) 
  • For non-apparel products, use an image of at least 100 x 100 pixels
  • For apparel products, use a image of at least 250 x 250 pixels
  • Don't submit an image larger than 64 megapixels or a file larger than 16MB
  • Don't scale up an image or submit a thumbnail
  • Don't include promotional text, watermarks, or borders
  • Don't submit a placeholder or a generic image Exceptions:
  • In Hardware (632) or Vehicles & Parts (888) categories, illustrations are accepted
  • In any paint category, single color images are allowed

Check all those to see if anything is off. If that doesn't solve it, let me know and we will figure it out.

 

Cheers,

 

Jordan

Shopping Images off center and/or cropped

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for the response Jordan. My images do have water marks in the lower right hand corner. They are not cropped out but other parts of the image is. If you think removing them would solve the issue, I can definitely do that. The images meet all of the other requirements you listed.

Shopping Images off center and/or cropped

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

It's definitely worth a shot. If it doesn't work at least that's one more check box you can mark. Knowing Google tendencies, if they say something like don't include a watermark, I could easily see that causing a malfunction in the automation of the ad. Try and let me know. I love investigating.

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January

Shopping Images off center and/or cropped

[ Edited ]
Top Contributor
# 5
Top Contributor

images for shopping-ads that are suddenly shown
zoomed-in, off-center, or cropped, is most typically
related to one or more of the following subset of
image rules, requirements, and recommendations:

(a) images where a product takes up less than 75% of the whole image;
(b) images that do not use a solid white or entirely transparent background;
(c) images with watermarks or any text whatsoever;
(d) images that use a gradient, gradient-fill, or similar non-solid background.

for example, this often happens to very thin products, or item-offers
sold as a bundle, such as pencils or pens -- where there is lopsided
cropping, done vertically, but not horizontally, or vice versa, or a
photo taken with the product too far away -- and the product takes-up
less than 75% of the entire image, often on one side -- or an attempt
is made to fill a product-gap with a gradient or non-solid background.

similarly, when any logo is used, or is inadvertently filling a product-gap.

submitting any such noncompliant or poor-quality image is also grounds
for items to be removed from the auctions, or a policy-flag, at any time.

 

google is constantly checking and rechecking items and images for issues
and quality factors -- importantly perhaps, not all submitted data and images
are always checked or always checked for all possible issues; a best-practice
is to verify all data being submitted against all google's current policies and
recommendations, especially if items begin to perform poorly, or begin
to show improperly, even if the item or image has not been flagged yet.

 

posting, here in public, a url link to a specific image being submitted,

may allow other forum-members to offer more specific suggestions.


see also
https://storage.googleapis.com/support-kms-prod/670FB8080D4EE89DC6F7E4946748AD2D7007

https://support.google.com/merchants/answer/7052112

https://support.google.com/merchants/answer/6324350