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Shopping Ads - Violated Policies?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello. I've been working to clean up our Google Shopping data feed. We have about 128 products rejected due to "automatic item disapprovals due to policy violation". Some of the items say:

 

Forbidden pharmaceuticals or products making misleading claims 

 

We don't sell pharmaceuticals and none these fairly standard products are making any outlandish or misleading claims at all. Some of the items are simply riding apparel or clothing. How can we request a review and reconsideration of these items? 

 

Thanks for your help!

 

Here's a link to one of the items claimed to be pharmaceutical, it's a motorcycle tire:

 

https://www.ktm-parts.com/87-9255.html

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March

Shopping Ads - Violated Policies?

[ Edited ]
Top Contributor
# 2
Top Contributor

first, thank you for the succinct summary and landing-page example.

phrases such as, reduce weight up to 15%, are likely triggering the policy-flag;
generally, google does not allow any such exact claims that fall outside the
common and acceptable scientific approaches to weight loss such as diet
and exercise, especially such specifics as guaranteeing a 15% weight reduction.

any unsupported, or such exact claims, especially for any health-related

product, cannot be made unless the advertiser is also a pharmaceutical

company and the product was tested through a clinical study, or similar.

that the product being sold is a tire, having nothing whatever to do with
health-care, does not matter with respect the the policy being flagged
and the related automated systems.

the choices typically are:
- rearrange or add information to clarify the details: for example, bike-weight;
- use synonyms or remove such details, possibly using a supplemental-feed;
- remove the item from the feed and consider using other
campaign-types, or ad-formats, to advertise flagged-items;
- contact google to possibly override the policy-flag.

there is no direct contact for requesting a review
of shopping-ad policy-flags, unless the details,
under the products-list-tab, by clicking on the
item's title, has a request-a-review or similar link.

otherwise, indicating that the issue relates to shopping-ads policies
and the merchant-center, when contacting google, sometimes helps.

the contacts to help facilitate a policy-related review are currently here:
https://support.google.com/merchants/contact/suspended

email -- select email-me
https://support.google.com/adwords/contact/approvals

phone -- select an appropriate language at the bottom and country at the top:
https://support.google.com/adwords/answer/7218750

the u.s. phone-number is: 1-866-246-6453
9am-8pm, monday-friday, in english or spanish

please note that contact-features and availability tend to
be affected by location, time-of-day, day-of-week, and the
current ad-account status and suspension details -- log-in
to google first to list the account-specific contact options.

there is also the help/contact details within the ad-account --
by clicking on the circle-?-icon in the the new-experience user-interface,
or by clicking on the gear-icon in the previous-user-interface:
https://support.google.com/adwords/answer/6306925
https://support.google.com/adwords/answer/1704378

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March

Shopping Ads - Violated Policies?

[ Edited ]
Top Contributor
# 2
Top Contributor

first, thank you for the succinct summary and landing-page example.

phrases such as, reduce weight up to 15%, are likely triggering the policy-flag;
generally, google does not allow any such exact claims that fall outside the
common and acceptable scientific approaches to weight loss such as diet
and exercise, especially such specifics as guaranteeing a 15% weight reduction.

any unsupported, or such exact claims, especially for any health-related

product, cannot be made unless the advertiser is also a pharmaceutical

company and the product was tested through a clinical study, or similar.

that the product being sold is a tire, having nothing whatever to do with
health-care, does not matter with respect the the policy being flagged
and the related automated systems.

the choices typically are:
- rearrange or add information to clarify the details: for example, bike-weight;
- use synonyms or remove such details, possibly using a supplemental-feed;
- remove the item from the feed and consider using other
campaign-types, or ad-formats, to advertise flagged-items;
- contact google to possibly override the policy-flag.

there is no direct contact for requesting a review
of shopping-ad policy-flags, unless the details,
under the products-list-tab, by clicking on the
item's title, has a request-a-review or similar link.

otherwise, indicating that the issue relates to shopping-ads policies
and the merchant-center, when contacting google, sometimes helps.

the contacts to help facilitate a policy-related review are currently here:
https://support.google.com/merchants/contact/suspended

email -- select email-me
https://support.google.com/adwords/contact/approvals

phone -- select an appropriate language at the bottom and country at the top:
https://support.google.com/adwords/answer/7218750

the u.s. phone-number is: 1-866-246-6453
9am-8pm, monday-friday, in english or spanish

please note that contact-features and availability tend to
be affected by location, time-of-day, day-of-week, and the
current ad-account status and suspension details -- log-in
to google first to list the account-specific contact options.

there is also the help/contact details within the ad-account --
by clicking on the circle-?-icon in the the new-experience user-interface,
or by clicking on the gear-icon in the previous-user-interface:
https://support.google.com/adwords/answer/6306925
https://support.google.com/adwords/answer/1704378

 

Shopping Ads - Violated Policies?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for pointing out why that item was rejected. I have removed the description line for all of these similar items and have updated the feed. Will these automatically be approved now or will I need to request a review? 

 

Can I also get an opinion on why these items are being rejected?

 

55-260-ECU-2D Vortex X10 ECU Husqvarna FE 350

Shopping Ads - Violated Policies?

[ Edited ]
Top Contributor
# 4
Top Contributor

first, you're welcome.

if the website has been updated, and the feed updated with the
corresponding information removed, then the systems should

re-review the items for policy issues within about 72-hours or so,

after the updated feed has been resubmitted.

 

verify the submitted data within the products-list-tab --

by clicking the item's title and inspecting "final attributes".

if the policy-flags remain after about 3-full-business-days,
then google should likely be contacted directly for guidance.

as to possibilities for the votex-posted-item:
- claims:  The result is more power, better power, easier starting and ultimately faster lap times. ...  Performance Fuel ...  Race Proven reliability.

 

also, all the exclamation-points should likely be removed.

having any of the exact, specific, flagged details -- as
screen-captures, posted here in public, would likely help.

 

generally, the title should simply name the physical item-offer;
the description should only describe the physical item and the
technical specifications of the physical item, in the exact and
specific content of the physical item (e.g. bike verses human),
or the visual or sense-related attributes of the physical item,
such as how the item objectively looks, smells, feels, or tastes --
details about other products, comparisons to other products, or
any claims, or any promotional related information, are generally
not allowed, in any context.

 

Shopping Ads - Violated Policies?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I cannot seem to get these Vortex items approved. I have modified and updated the description and uploaded the feed over a dozen times. Do you know what language could be causing the red flag? I wish they would explain exactly why the item was rejected in the admin. Thanks!

 

https://www.ktm-parts.com/55-262-ECU-2D.html

Shopping Ads - Violated Policies?

[ Edited ]
Top Contributor
# 6
Top Contributor

google may take a week or so to re-review an item --

especially when the re-review is automatically triggered.

 

the best likely course would be to contact google,

to ask for possible examples of what may be

triggering the policy-flag and suggestions for

a course of action -- and possibly also post,

here in public, a screen-capture of exactly

what is being seen in the merchant-center,

with respect to the policy-flag.