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Shipping parameters help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello there,

 

I am using an extension through Magento to build my feed, I am not using any parameter through my feed which is related to shipping values (Only weight). I am trying to config my shipping values direct from the Merchant account but im getting Missing shipping information on all of my products, any thoughts on what im missing here?

 

Thanks in advance everyone!

1 Expert replyverified_user

Shipping parameters help

Top Contributor
# 2
Top Contributor

Make sure that the currency chosen in the feed, the feed setup and the shipping setup are all the same and that the target country is the same. When for example your feed has GBP and the shipping settings are USD, then it will not work. As the currency needs to be the same.

 

I recommend you delete the shipping settings in Google Merchant Center, then recreate it. Once done click on fetch feed in GMC > Products > Feeds > click on your feed > processing > fetch feed

 

If this does not work, then contact Google directly here : https://support.google.com/adwords/answer/7218750

 

Hope this helps.

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Shipping parameters help

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for replying,

 

I will look into it.