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Shipping dimension 'shipping height' is too large.

Badged Google Partner
# 1
Badged Google Partner

Several of the products in my merchant center have been disapproved due to the shipping dimension 'shipping height' being too large. In reviewing the specification, the field should be any integer between 1 and 1000. The values for these products is 240. I realize that 240' is indeed too large to ship UPS, but I have Truck Service also available as a shipping method in merchant center. Is there an unspoken maximum height that I am unaware of?

 

Much appreciated!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
May

Shipping dimension 'shipping height' is too large.

[ Edited ]
Top Contributor
# 2
Top Contributor

first, be certain that the submitted shipping_height value
includes a number, space, and google-supported unit; e.g.
240 inch
240 cm
also, be certain that shipping_ length, width, and weight are all submitted
with the same similar number, space, and google-supported unit, values.

generally, the intent of the shipping limits is to only allow
items that can be shipped by a google-supported carrier,
in a timely manner -- and otherwise disapprove or prevent
such items from being seen as shopping-ads.

some products that are too large, or oversized in some way, may sometimes be
submitted as shopping-ads, if the following rules and policies are implemented:
(a) shipping_label is submitted that tag all such item-offers; e.g. oversized
(b) shipping, based on the label, is set within the merchant-center and
(c) either an exact shipping cost or an overestimate is set for the label --

with respect to all users in the target-country, or with an added exclusion --
(d) and a carrier-calulated rate setting does not match the item-offer.

always verify shipping, by clicking on the item's title,
under the products-list-tab of the merchant-center, and
carefully inspecting the shipping-rate-calculator details,
with respect to users within the targeted-country.

some products simply do not meet google's requirements for shopping-ads --
generally, remove such items from the submitted data and possibly use other
advertising campaign-types and ad-formats to help advertise those item-offers.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
May

Shipping dimension 'shipping height' is too large.

[ Edited ]
Top Contributor
# 2
Top Contributor

first, be certain that the submitted shipping_height value
includes a number, space, and google-supported unit; e.g.
240 inch
240 cm
also, be certain that shipping_ length, width, and weight are all submitted
with the same similar number, space, and google-supported unit, values.

generally, the intent of the shipping limits is to only allow
items that can be shipped by a google-supported carrier,
in a timely manner -- and otherwise disapprove or prevent
such items from being seen as shopping-ads.

some products that are too large, or oversized in some way, may sometimes be
submitted as shopping-ads, if the following rules and policies are implemented:
(a) shipping_label is submitted that tag all such item-offers; e.g. oversized
(b) shipping, based on the label, is set within the merchant-center and
(c) either an exact shipping cost or an overestimate is set for the label --

with respect to all users in the target-country, or with an added exclusion --
(d) and a carrier-calulated rate setting does not match the item-offer.

always verify shipping, by clicking on the item's title,
under the products-list-tab of the merchant-center, and
carefully inspecting the shipping-rate-calculator details,
with respect to users within the targeted-country.

some products simply do not meet google's requirements for shopping-ads --
generally, remove such items from the submitted data and possibly use other
advertising campaign-types and ad-formats to help advertise those item-offers.

 

Shipping dimension 'shipping height' is too large.

Badged Google Partner
# 3
Badged Google Partner

Thank you so much for the information. In inspecting the attributes of each product, it appears that all of the shipping dimensions are entered correctly and accurately:

shipping height 240 in
shipping length 1 in
shipping weight 32 lb
shipping width  5.5 in
 
These are the final attributes and not the raw attributes from my feed. So, I am assuming that Google in interpreting my information as it should. Still, I'm unsure as to why it is flagging these items as 'too large'.
 
Perhaps any item that isn't "shippable" via UPS or FedEx is going to be rejected? These items do ship via truck line and I specify that in my shipping methods. I suppose Google doesn't take that into consideration, though.
 
Much appreciated!

Re: Shipping dimension 'shipping height' is too large.

Top Contributor
# 4
Top Contributor

first, you're welcome.

(1) yes -- any item that is not shippable via a
google-supported carrier, such as ups or fedex,
may be rejected by google for shopping-ads.

(2) google does take such outliers into consideration:
either such items are not suitable for shopping-ads, so
other campaign-types or ad-formats may be considered --
or, if items ship via truck-line, less-than-truckload,
full-truckload, or similar freight-shipping methods,
simply follow steps (a)-(d) in the preceding post.

if such items are submitted, be certain that all other delivery and shipping
related rules and policies are followed -- especially with respect to the
total, final, full, cost to the user and the time-frames involved, to help
avoid a disapproval or suspension from the program.

see also
https://support.google.com/merchants/topic/7293661