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Shipping One Product in Two Boxes

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# 1
Visitor ✭ ✭ ✭

We have a handful of products that are large and awkwardly shaped. For convenience we ship them disassembled in two boxes.  This is leading to discrepancies between the shipping rates on our website and those that Google is calculating.

Is there a way to indicate 2 package weights in our Shopping feed for one product that ships in 2 boxes?

Is there some other workaround?

The best solution I've got so far is to mark up our carrier rate on the combined weight to massively overestimate, but I'd prefer to be more accurate if possible.

 

Thanks.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January

Re: Shipping One Product in Two Boxes

[ Edited ]
Top Contributor
# 2
Top Contributor

currently, there is no such concept as indicating two-package-weights
for one product that ships in two-boxes, or similar, in a product-feed
or within the merchant-center settings.

shipping must simply be for the single item-offer submitted --
the shipping cost for the product being sold and delivered --
regardless of the details of how an offer is being shipped;

the cost of shipping the item-offer should indicate what a

user will actually pay, in total, for delivering that offer.

google does have the concept of bundles and multipacks -- which likely
do not apply in this case -- and shipping_label may be used to indicate
outliers and possibly help with setting proper shipping; however, these
use-cases do not impact google's shipping policies or requirements.

indicating clearly on the landing-page that the offer
will be shipped in multiple boxes is likely prudent --
regardless of google.

that said, some types of items are simply not a good fit for shopping-ads;
other ad-formats or campaign-types are available that may be better suited
for advertising some categories of item-offers -- especially to help avoid a
future disapproval or more serious long-term policy flag.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
January

Re: Shipping One Product in Two Boxes

[ Edited ]
Top Contributor
# 2
Top Contributor

currently, there is no such concept as indicating two-package-weights
for one product that ships in two-boxes, or similar, in a product-feed
or within the merchant-center settings.

shipping must simply be for the single item-offer submitted --
the shipping cost for the product being sold and delivered --
regardless of the details of how an offer is being shipped;

the cost of shipping the item-offer should indicate what a

user will actually pay, in total, for delivering that offer.

google does have the concept of bundles and multipacks -- which likely
do not apply in this case -- and shipping_label may be used to indicate
outliers and possibly help with setting proper shipping; however, these
use-cases do not impact google's shipping policies or requirements.

indicating clearly on the landing-page that the offer
will be shipped in multiple boxes is likely prudent --
regardless of google.

that said, some types of items are simply not a good fit for shopping-ads;
other ad-formats or campaign-types are available that may be better suited
for advertising some categories of item-offers -- especially to help avoid a
future disapproval or more serious long-term policy flag.