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Sending Products that are Backordered

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When sending a product feed, for items that are back ordered and have an expected in stock date, how should the [availability] tag be populated? 

 

The definitions for 'preorder' and 'out of stock' in the docs do not entirely fit the scenario.

Should they just be considered 'in stock'? 

 

Thanks in advance for any help!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Donna W
September 2015

Re: Sending Products that are Backordered

[ Edited ]
Top Contributor
# 2
Top Contributor


yes, if the business and website are accepting orders,
the physical stock is expected to be replenished and
shipped to the customer in a reasonable, timely, manner
then in stock is acceptable.

generally, the time frame should be added to the website.

note that google is the final arbiter of timely.

otherwise, the item should either not be submitted at all
or submitted with an out of stock designation until orders
are being accepted, the product is in your physical stock,

and can be in-transit to the customer in a timely manner.

preorder is generally for items with a guaranteed release date --
such as movies or gaming products that will be physically stocked
and can be shipped on a specific date and orders can be taken.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Donna W
September 2015

Re: Sending Products that are Backordered

[ Edited ]
Top Contributor
# 2
Top Contributor


yes, if the business and website are accepting orders,
the physical stock is expected to be replenished and
shipped to the customer in a reasonable, timely, manner
then in stock is acceptable.

generally, the time frame should be added to the website.

note that google is the final arbiter of timely.

otherwise, the item should either not be submitted at all
or submitted with an out of stock designation until orders
are being accepted, the product is in your physical stock,

and can be in-transit to the customer in a timely manner.

preorder is generally for items with a guaranteed release date --
such as movies or gaming products that will be physically stocked
and can be shipped on a specific date and orders can be taken.

Re: Sending Products that are Backordered

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
thanks for the info!