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Seller Ratings - no reviews showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have been collecting Google Seller Ratings reviews and had the badge implemented on our site (www.hifiheadphones.co.uk).  Some time back the badge began saying "No rating available" and our listings in Google Shopping show no reviews.  See the graph from Google Merchant Centre:

 

seller-ratings.jpg

Also we are showing no reviews via https://www.google.com/shopping/seller?q=hifiheadphones.co.uk

 

What could cause this?  Why would the number of reviews disappear and drop of a cliff like this?

 

Thanks

 

Shaun

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Marked as Best Answer.
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Accepted by topic author Shaun G
May

Seller Ratings - no reviews showing

Top Contributor
# 2
Top Contributor

That is because you need at least 150 reviews. You can check how many reviews you have here : https://www.google.com/shopping/ratings/account/metrics?q=hifiheadphones.co.uk&c=GLOBAL&v=1

 

Hope it helps.

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View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Shaun G
May

Seller Ratings - no reviews showing

Top Contributor
# 2
Top Contributor

That is because you need at least 150 reviews. You can check how many reviews you have here : https://www.google.com/shopping/ratings/account/metrics?q=hifiheadphones.co.uk&c=GLOBAL&v=1

 

Hope it helps.

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

Re: Seller Ratings - no reviews showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you Emmanuel.  That explains it clearly.

 

Just got to figure out how to get our Trustpilot reviews to link up with Google now!

 

Shaun

Seller Ratings - no reviews showing

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Hello,

 

The connection between Google and third-party review sites is automatic. There is no need to do anything.

 

You have to obtain at least 150 reviews in last 12 months and a composite rating of 3.5 stars or higher. Also make sure that your 3rd Party account name matches.

 

If you think you are qualified and the reviews are not imported to Google even after 6 weeks, you should contact AdWords support.

 

Regards,

 

Hana