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Seller Rating Still not showing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am having an issue with my Google seller ratings not being displayed on my website. We have customers opting in to fill out the form and leave us a review along with all of the other data that is supposed to be being collected from our trustpilot reviews but still nothing is getting displayed and we cant show our google customer reviews badge. 

If you follow this link: https://www.google.com/shopping/seller?q=bhma.co.uk you will see it says there are no reviews yet they are being collected on a daily basis from customers.

reviews.PNG

 

As you can see we are receiving opt-ins but on the images below we have no results.

 

Captureee.eePNG.PNG

 

Does anyone know how this can be fixed because I seem to be hitting a dead end with google as they cannot give me a solution to this problem.

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Emmanuel F (Top Contributor)
June

Seller Rating Still not showing.

[ Edited ]
Top Contributor
# 3
Top Contributor

the link provided, on the google-shopping-domain, will indeed show third-party

sites for seller-ratings, if the third-party reviews site is approved by google
for seller-ratings-extensions, is currently in good standing with google, the
website and business-name details are properly configured, the reviews have
been approved by google for inclusion into seller-ratings, and all the data
is being collected by, or submitted to, google properly.

the google-shopping-domain is simply a database-like repository
for all such allowed and approved seller-ratings-extension data --

including both google-supplied and approved-third-party-providers.

if reviews are not being seen under the google-shopping-domain,
at all, then the best likely course is to first contact the third-party
seller-ratings support organization directly -- to determine if the
third-party-provider is still in good-standing with google, and the
seller's business-name and website details are properly configured,
and the data is being properly submitted to, or collected by, google --
in this particular case, contact trustpilot support.

also, ask if the third-party reviews-site support
might contact google directly if there are issues.

 

as was indicated, once the data is collected properly and

seen under the google-shopping-domain, google has

additional criteria for the aggregated data -- such as

150 reviews over a specific time period -- before the

reviews may be seen; then, if the reviews are seen is

purely at google's discretion, based on a variety of

factors during the ad-auction.

otherwise, not not all ratings-data are approved for inclusion
into seller-ratings-extensions -- google does not publish the
approval/selection criteria.

see also

https://www.google.com/shopping/ratings/account/metrics?q=apple.com&c=GLOBAL&v=1

https://www.google.com/shopping/ratings/account/metrics?q=bulb.co.uk&c=GLOBAL&v=1
https://www.google.com/shopping/ratings/account/metrics?q=signsexpress.co.uk&c=GLOBAL&v=1
https://www.google.com/shopping/ratings/account/metrics?q=facebook.com&c=GLOBAL&v=1

https://uk.trustpilot.com/contact

https://support.trustpilot.com/hc/en-us

 

View solution in original post

Seller Rating Still not showing.

[ Edited ]
Top Contributor
# 2
Top Contributor

I'm no expert with regards to reviews, with regards to showing Trustpilot reviews on Google Shopping, you need at least 150 reviews with an average rating between 3.5 and 5

 

More info: https://support.google.com/merchants/answer/190657?hl=en

 

Hope this helps.

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’
Marked as Best Answer.
Solution
Accepted by Emmanuel F (Top Contributor)
June

Seller Rating Still not showing.

[ Edited ]
Top Contributor
# 3
Top Contributor

the link provided, on the google-shopping-domain, will indeed show third-party

sites for seller-ratings, if the third-party reviews site is approved by google
for seller-ratings-extensions, is currently in good standing with google, the
website and business-name details are properly configured, the reviews have
been approved by google for inclusion into seller-ratings, and all the data
is being collected by, or submitted to, google properly.

the google-shopping-domain is simply a database-like repository
for all such allowed and approved seller-ratings-extension data --

including both google-supplied and approved-third-party-providers.

if reviews are not being seen under the google-shopping-domain,
at all, then the best likely course is to first contact the third-party
seller-ratings support organization directly -- to determine if the
third-party-provider is still in good-standing with google, and the
seller's business-name and website details are properly configured,
and the data is being properly submitted to, or collected by, google --
in this particular case, contact trustpilot support.

also, ask if the third-party reviews-site support
might contact google directly if there are issues.

 

as was indicated, once the data is collected properly and

seen under the google-shopping-domain, google has

additional criteria for the aggregated data -- such as

150 reviews over a specific time period -- before the

reviews may be seen; then, if the reviews are seen is

purely at google's discretion, based on a variety of

factors during the ad-auction.

otherwise, not not all ratings-data are approved for inclusion
into seller-ratings-extensions -- google does not publish the
approval/selection criteria.

see also

https://www.google.com/shopping/ratings/account/metrics?q=apple.com&c=GLOBAL&v=1

https://www.google.com/shopping/ratings/account/metrics?q=bulb.co.uk&c=GLOBAL&v=1
https://www.google.com/shopping/ratings/account/metrics?q=signsexpress.co.uk&c=GLOBAL&v=1
https://www.google.com/shopping/ratings/account/metrics?q=facebook.com&c=GLOBAL&v=1

https://uk.trustpilot.com/contact

https://support.trustpilot.com/hc/en-us