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Seller Rating Miscalculated

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our seller rating percentage appears to be based on our 5 star reviews only. However, our competitors rating percentages appear to be based on 4 and 5 star reviews combined.

 

Has anyone else noticed this issue? Is there a way our 4 stars reviews can be figured into our rating the same as our competitors? 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December

Seller Rating Miscalculated

Top Contributor
# 2
Top Contributor

There is no public information available that explains which reviews are used and which are not.

 

There will be a complex algorithm that is used to determine the quality and the validity of the review.

 

There is no way to configure reviews other than removing reviews from your website or 3rd party website.

 

Hope it helps.

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Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December

Seller Rating Miscalculated

Top Contributor
# 2
Top Contributor

There is no public information available that explains which reviews are used and which are not.

 

There will be a complex algorithm that is used to determine the quality and the validity of the review.

 

There is no way to configure reviews other than removing reviews from your website or 3rd party website.

 

Hope it helps.

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’

Seller Rating Miscalculated

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you so much for the reply. It just seems odd that our rating is exactly the percentage of our 5 star reviews and our main competitors ratings are the exact percentage of their 4 and 5 star reviews.