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Re: Avoiding Shopping Disapproval - Potential Website Violations

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
I'm not sure if I'm in the right thread. But since this talks about Shopping Disapproval it is relevant to my concern. Our Merchant Account has been suspended many times to due inappropriate images and variants. The platform we are using is Magento which has 3 different types of product display namely simple, grouped and config products. And the majority of our product listing in our website uses grouped product display which displays the variant of the products (e.g sizes) at the same which is one of the reason our Merchant Account got suspended. My question now is how can we advertise our grouped products without getting suspended since most of products are in this format? Is there a way modify the display? Here's the screenshot: http://prntscr.com/aueymg I hope someone can advise us on what to do because we really need to advertise our grouped products. Regards, Sandra
3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Sandra L
April 2016

Re: Avoiding Shopping Disapproval - Potential Website Violations

[ Edited ]
Top Contributor
# 3
Top Contributor

supported-variants must be submitted with (a) identical item_group_id
values, and (b) at least one supported-variant attribute with a unique
value, for all items within a variant-group.

currently supported variant (detailed-product) attributes are:
color, size, material, pattern -- a supported-variant attribute
must be submitted with only one, single, value.

for example, a size value of either single, double, or queen and
a color value of blue, all with an identical item_group_id value
of quilt-ym123, for a quilt.

the price on a landing-page must exactly match the submitted price;
generally only one, single, item-offer with a displayed price and one

add-to-cart button, should be on a link landing-page.

google strongly recommends that only one, single, variant
be shown on the landing-page -- either by preselecting the
variant server-side using url-parameters or a separate page;
for example:
http://www.example.com/quilt-ym123.html?country=au&qty=1&color=blue&size=queen
or
http://www.example.com/quilt-ym123-blue-queen.html?country=au&qty=1
or
http://www.example.com/au/quilt-ym123-blue-queen.html

an item submitted to google is for one, single, item-offer.

 

the image_link submitted must match the exact variant-offer

on the link landing-page, without any text or watermarks; the

image size must be large enough to meet google's policies

yet small enough so that the server responds both properly

and quickly enough to any and all google crawl requests --

typically, around 300x300 pixels or so.

 

there are additional policies related to images --

for example, image borders must be 25% or less.

also, if rich-snippets are on the website and the automatic-item-updates
feature is enabled then, all microdata on the landing-page must conform
to all google's rules for variants and microdata -- otherwise, the (optional)
automatic-item-updates feature must be disabled within the account.

otherwise, supported-variants cannot be submitted and must be
removed from the submitted data (feed) or risks a disapproval or
(permanent) suspension from the program, at any time.

if a third-party is handling the data (feed) or website details
then, whoever is supporting that third-party system should
be contacted directly for guidance -- in this case, whoever
is supporting the particular version of magento being used.

as an aside, a single disapproval can be for multiple issues
with the submitted data, account, business, images, website,

e-commerce details, or product supply-chain.

see also

https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants#topic=3404779
https://support.google.com/merchants/answer/188494#detailed_product
https://support.google.com/merchants/answer/1347943

https://support.google.com/merchants/answer/188494#image_link

https://community.magento.com/

View solution in original post

Re: Avoiding Shopping Disapproval - Potential Website Violations

Community Manager
# 2
Community Manager

@Sandra L The best place for you to get an answer is from the Shopping board, where other Community members can see your question and help you with this issue! I've moved your comment here into that board for you so that you can get an answer more quickly.

 

Cassie

Marked as Best Answer.
Solution
Accepted by topic author Sandra L
April 2016

Re: Avoiding Shopping Disapproval - Potential Website Violations

[ Edited ]
Top Contributor
# 3
Top Contributor

supported-variants must be submitted with (a) identical item_group_id
values, and (b) at least one supported-variant attribute with a unique
value, for all items within a variant-group.

currently supported variant (detailed-product) attributes are:
color, size, material, pattern -- a supported-variant attribute
must be submitted with only one, single, value.

for example, a size value of either single, double, or queen and
a color value of blue, all with an identical item_group_id value
of quilt-ym123, for a quilt.

the price on a landing-page must exactly match the submitted price;
generally only one, single, item-offer with a displayed price and one

add-to-cart button, should be on a link landing-page.

google strongly recommends that only one, single, variant
be shown on the landing-page -- either by preselecting the
variant server-side using url-parameters or a separate page;
for example:
http://www.example.com/quilt-ym123.html?country=au&qty=1&color=blue&size=queen
or
http://www.example.com/quilt-ym123-blue-queen.html?country=au&qty=1
or
http://www.example.com/au/quilt-ym123-blue-queen.html

an item submitted to google is for one, single, item-offer.

 

the image_link submitted must match the exact variant-offer

on the link landing-page, without any text or watermarks; the

image size must be large enough to meet google's policies

yet small enough so that the server responds both properly

and quickly enough to any and all google crawl requests --

typically, around 300x300 pixels or so.

 

there are additional policies related to images --

for example, image borders must be 25% or less.

also, if rich-snippets are on the website and the automatic-item-updates
feature is enabled then, all microdata on the landing-page must conform
to all google's rules for variants and microdata -- otherwise, the (optional)
automatic-item-updates feature must be disabled within the account.

otherwise, supported-variants cannot be submitted and must be
removed from the submitted data (feed) or risks a disapproval or
(permanent) suspension from the program, at any time.

if a third-party is handling the data (feed) or website details
then, whoever is supporting that third-party system should
be contacted directly for guidance -- in this case, whoever
is supporting the particular version of magento being used.

as an aside, a single disapproval can be for multiple issues
with the submitted data, account, business, images, website,

e-commerce details, or product supply-chain.

see also

https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants#topic=3404779
https://support.google.com/merchants/answer/188494#detailed_product
https://support.google.com/merchants/answer/1347943

https://support.google.com/merchants/answer/188494#image_link

https://community.magento.com/

Re: Avoiding Shopping Disapproval - Potential Website Violations

Rising Star
# 4
Rising Star
As Above have pointed out, you will need to add item_group_id and fill in at least one variant attribute. If your using a plugin you need to check the plugin capabilities. If your using a spreadsheet than manually edit the fields. There are many solutions out there from plugins, google merchant feed management systems etc... all have there positives and negatives.

Best to do some research and check if all your requirements are met.

Or alternatively only list on size.
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Re: Avoiding Shopping Disapproval - Potential Website Violations

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

If we add item_group_it in the spreadsheet, since we are using one, and list all the SKUs for each variants e.g size, we can do this, however I'm not sure it will change the display in the landing page. And if we list list them individually this will also duplicate our content because there will be the  same description for each e.g size variant.

Re: Avoiding Shopping Disapproval - Potential Website Violations

Rising Star
# 6
Rising Star
Hello at the moment it is only a recommendation to have the item variant pre selected on the landing page. However I would work towards this. It is still required if the prices change, otherwise you will start getting allot of issues.

It is normal to have the same description for the variants, simply make sure the title contains the variant size. So normal title + size.
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Re: Avoiding Shopping Disapproval - Potential Website Violations

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I saw some PLAs that did not pre select the variant but still running in Shopping. I believe this is just okay as long as the variants are in a dropdown list.

What I meant about duplicate content is not on the PLA but on our site because will have a different landing page for each variant e.g. size and they are just the same product.

Re: Avoiding Shopping Disapproval - Potential Website Violations

Rising Star
# 8
Rising Star
I see, that is why its best to use a different method where the links from Google Shopping direct to one script. And based on the clicked item change the content of the page. ie: preselect the product

For example. http://example.com/mypage?size=xl

mypage will be the same for all incoming links

Your script will than grab size (xl) and preselect xl. This will mean you have one page serving all queries. Than you will not have duplicated content on your website.

It requires development but this avoids your concerns.
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Re: Avoiding Shopping Disapproval - Potential Website Violations

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Yeah, and that is my problem now because it requires development, it is more technical.

 

Thanks!