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Ratings not showing up in Google Shopping

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi we used to have a lot of reviews and ratings in Google Shopping and now these have suddenly stopped showing, has anybody else had this happen and does anyone know how to get this fixed.

1 Expert replyverified_user

Ratings not showing up in Google Shopping

Rising Star
# 2
Rising Star

Make sure you have at least 150 reviews in the past year.

 

Also due to how Google works, Google does not gaurantee that your reviews are visible.

 

https://support.google.com/merchants/answer/190657?hl=en

There is also product reviews

https://support.google.com/merchants/answer/6059553?hl=en

 

Hope it helps

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Ratings not showing up in Google Shopping

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Emmanuel, thanks for the response we had really good reviews and over the 150 but they just stopped working and we can see no reason why this should have happened, already been to the tow resources you quoted but thanks anyway.

Ratings not showing up in Google Shopping

Rising Star
# 4
Rising Star

How are your reviews collected, meaning where are they.

 

On your site, 3rd party review site?

 

If it's a 3rd party website, make sure the domain registered is identical to your website.

 

If it's on your own website, maybe try submitting them using Google Merchant Reviews

https://developers.google.com/merchant-review-feeds/feedfileguidelines

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