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Promotions tab missing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

I seem to be missing the "promotions" tab in the merchant account.  I have been told that it should be between "Products" and "Assortment", but its not there in my account.  Does it have to be "turn on" somewhere?

 

Thanks

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Julian L
December 2015

Re: Promotions tab missing

[ Edited ]
Top Contributor
# 2
Top Contributor

the promotions-tab within the merchant-center-account
must be turned-on by a person at google -- typically,
only after reviewing the submitted interest-form and
accepting the merchant into the promotions-program --

which can take a few business-days.

not all merchants get accepted into the program.

also, currently, the merchant-promotions-program is
available only in a limited subset of target-countries.

if google has indicated acceptance into the program then,
try signing-out of and signing-in to, the main google-account --
https://www.google.com/goodtoknow/online-safety/signing-out/
before accessing the merchant-center --
https://merchants.google.com/Home?#merchantdashboard

otherwise, a support-specialist for
the merchant-promotions-program
may be contacted --
https://support.google.com/merchants/contact/promos_contact?from=create_promotion

see also
https://support.google.com/merchants/topic/2877465

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Julian L
December 2015

Re: Promotions tab missing

[ Edited ]
Top Contributor
# 2
Top Contributor

the promotions-tab within the merchant-center-account
must be turned-on by a person at google -- typically,
only after reviewing the submitted interest-form and
accepting the merchant into the promotions-program --

which can take a few business-days.

not all merchants get accepted into the program.

also, currently, the merchant-promotions-program is
available only in a limited subset of target-countries.

if google has indicated acceptance into the program then,
try signing-out of and signing-in to, the main google-account --
https://www.google.com/goodtoknow/online-safety/signing-out/
before accessing the merchant-center --
https://merchants.google.com/Home?#merchantdashboard

otherwise, a support-specialist for
the merchant-promotions-program
may be contacted --
https://support.google.com/merchants/contact/promos_contact?from=create_promotion

see also
https://support.google.com/merchants/topic/2877465

Re: Promotions tab missing

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I filled that form and the reply was I had to fill out this form
https://services.google.com/fb/forms/merchantpromotionsform/

Just in case anyone else is reading this thread

Re: Promotions tab missing

Top Contributor
# 4
Top Contributor
first, thank you for the update.

yes, that is the interest-form that was indicated
in the first paragraph of the original answer --
https://services.google.com/fb/forms/merchantpromotionsform/