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Promotion Tool in Merchant Center

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# 1
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I have set up a promotion in merchant centre and it has been approved and showing as "visible"

 

I am however unable to trigger it myself on Google?  How is it triggered to display

1 Expert replyverified_user

Re: Promotion Tool in Merchant Center

Top Contributor
# 2
Top Contributor

visible simply indicates the promotion is eligible to show.

first, the item must win a slot in the auctions --
then, only items that meet all the criteria of
the promotion will display that promotion as
a product-listing-ad, special-offer link.

for example, if the promotion criteria is set for all products then,
only product-listing-ads on google.com will trigger a promotion --
not under google-shopping.

for example, the current time must be within any time criteria.

otherwise, not seeing a specific promotion does not necessarily
indicate that the item and promotion are not displaying for others --
rather, check under the shopping-campaign for coupon/special-offer
click-types and impression statistics to help verify that the promotion
is being seen by others.

otherwise, a merchant-promotions-specialist may be contacted directly --
https://support.google.com/merchants/contact/promos_troubleshoot?from=not_live