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Products that are disapproved

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have successfully loaded my product feed manually. Of some 150 products, I currently have 23 disapproved and am trying to figure out why so that I may fix them. Using the approved products as a guide, I just can't figure out why the items will not approve. Any suggestions that would steer me in the right direction?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
December 2015

Re: Products that are disapproved

[ Edited ]
Top Contributor
# 2
Top Contributor

issues can relate to the data being submitted, product variants,
product images, the type of item, account settings, feed settings,
target-country, website details, supply-chain, or some combination
of these -- a single disapproval can be for multiple issues.

generally, hand-inspect all account settings, all submitted (feed) data,
the entire website, and any microdata on the website, against all the
current rules, policies, specifications, guidelines, and recommendations.

first, check the main dashboard within the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.

 

note that the diagnostics-tab may only list examples or samples

of disapproved items, as a guide; there may be far more items

that are violating the policies than are currently listed; so, all the

submitted data usually requires a hand-inspection.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

verify that there is only one, single, (data) feed registered --
any syntax or related issues can sometimes cause the feed to
be processed improperly but without errors and the items disapproved.

the same registered feed should normally be used for all fixes,
changes, additions, deletions, and re-uploads -- the one, single,
registered feed can handle about 100,000 inventory items.

if the api is being used to submit product-data
then, also check under the api-diagnostics tab.

be certain that id values have not changed for
any submitted item; all items are tracked by id.

inventory data must be re-submitted at least monthly --
typically, at least 3-5 days prior to the expiration --
but also immediately after a change to the website or inventory
availability occurs (otherwise, microdata or the api is required).

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area --
in addition to any why-is-this-item-dispproved links.
check for any information under the technical-details.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar
filters and the always-send-results option is selected.

also, check the automatic-item-updates account-settings --
if enabled, the site's microdata must conform to all policies.

depending on the severity of an issue, the type of issue, the number of
issues or frequency of issues, some per-item disapprovals are permanent --
in those cases, the items must be removed from the submitted data (feed)
and the items (and their id's) never resubmitted; items are tracked by id.

after the issues with the website, the product images, or submitted
data are fixed, or the items removed, simply re-submit the data (feed).

otherwise, forum members cannot look into any submitted data or accounts --
we would typically need specific information such as exact status information,
any exact messages, screen-captures, registered url, exact data submitted,
data-feed and account histories, etc, posted here within the public forum
[minus any personal or private information] to help diagnose any potential
issues or offer more specific suggestions.

generally, google may disapprove an item, feed, or website at any time.

otherwise, simply contact or re-contact google directly and ask
for a merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

see also
https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants?#topic=3404778
https://support.google.com/merchants?#topic=3404779
https://support.google.com/merchants/answer/188494
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist

View solution in original post

Marked as Best Answer.
Solution
Accepted by Mini-CM (Community Manager)
December 2015

Re: Products that are disapproved

[ Edited ]
Top Contributor
# 2
Top Contributor

issues can relate to the data being submitted, product variants,
product images, the type of item, account settings, feed settings,
target-country, website details, supply-chain, or some combination
of these -- a single disapproval can be for multiple issues.

generally, hand-inspect all account settings, all submitted (feed) data,
the entire website, and any microdata on the website, against all the
current rules, policies, specifications, guidelines, and recommendations.

first, check the main dashboard within the
merchant-center for overall account status.

also, check the current-issues section under the diagnostics-tab for
specific account, data-feed, and items (website) issues -- by clicking
on each of the blue-boxed or flagged errors, warnings, or notifications.

 

note that the diagnostics-tab may only list examples or samples

of disapproved items, as a guide; there may be far more items

that are violating the policies than are currently listed; so, all the

submitted data usually requires a hand-inspection.

also, check the specific feed status by clicking
on the data-feed's name under the feeds-tab.

verify that there is only one, single, (data) feed registered --
any syntax or related issues can sometimes cause the feed to
be processed improperly but without errors and the items disapproved.

the same registered feed should normally be used for all fixes,
changes, additions, deletions, and re-uploads -- the one, single,
registered feed can handle about 100,000 inventory items.

if the api is being used to submit product-data
then, also check under the api-diagnostics tab.

be certain that id values have not changed for
any submitted item; all items are tracked by id.

inventory data must be re-submitted at least monthly --
typically, at least 3-5 days prior to the expiration --
but also immediately after a change to the website or inventory
availability occurs (otherwise, microdata or the api is required).

also, check the individual item's status by clicking
on the item's title under the products-tab and
clicking on any link under the technical-details area --
in addition to any why-is-this-item-dispproved links.
check for any information under the technical-details.

also, check the emails listed under the settings-tab --
where google would send an email detailing the issues;
be certain google is not blocked via spam or similar
filters and the always-send-results option is selected.

also, check the automatic-item-updates account-settings --
if enabled, the site's microdata must conform to all policies.

depending on the severity of an issue, the type of issue, the number of
issues or frequency of issues, some per-item disapprovals are permanent --
in those cases, the items must be removed from the submitted data (feed)
and the items (and their id's) never resubmitted; items are tracked by id.

after the issues with the website, the product images, or submitted
data are fixed, or the items removed, simply re-submit the data (feed).

otherwise, forum members cannot look into any submitted data or accounts --
we would typically need specific information such as exact status information,
any exact messages, screen-captures, registered url, exact data submitted,
data-feed and account histories, etc, posted here within the public forum
[minus any personal or private information] to help diagnose any potential
issues or offer more specific suggestions.

generally, google may disapprove an item, feed, or website at any time.

otherwise, simply contact or re-contact google directly and ask
for a merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

see also
https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/160491
https://support.google.com/merchants?#topic=3404778
https://support.google.com/merchants?#topic=3404779
https://support.google.com/merchants/answer/188494
http://celebird.blogspot.com/2011/12/celebird-product-search-disapproval.html#checklist