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Products fulfilled by dealer/installer that require installation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all, I have a number of products that require dealer installation, there is a flat fee for install and the items would arrive with the installer (not shipped to the customer).  Would I need to list the installation fee as part of the product price or is it acceptable to list the items as "Free Shipping" and on the product page show the installation price separately? Thanks. 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
November

Re: Products fulfilled by dealer/installer that require installation

[ Edited ]
Top Contributor
# 2
Top Contributor

such item-offers would likely not be allowed as shopping-ads.

generally, price must reflect what a user will be charged for the product
being shipped -- the price submitted must match the price displayed on
the landing-page and the default add-to-cart price, when the add-to-cart
button is clicked, without any other user interaction, regardless of where
a user is physically located within the target-country.

the shipping-price must cover all costs associated with shipping or other
costs related to shipping -- for example, delivery, handling, or insurance.

shipping information can never be mentioned anyplace within the
submitted data (feed), except inside a valid shipping attribute --

currently, only the cost of shipping is displayed to users.

 

shipping must be either exactly accurate, or an overestimate --

or is otherwise a policy violation and grounds for disapproval

or suspension from the program, at any time.

that said, shopping-ads are mainly for retail products that can be
shipped in a timely manner, anyplace within the target-country --
some types of items are simply not a good fit for shopping-ads;
in those cases, there are many other campaign-types/ad-formats
that may be used to advertise services or certain types of items.

of course, google may be contacted directly for account-specific questions --
indicating that the issue relates to shopping-ads and the merchant-center,
sometimes helps.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
November

Re: Products fulfilled by dealer/installer that require installation

[ Edited ]
Top Contributor
# 2
Top Contributor

such item-offers would likely not be allowed as shopping-ads.

generally, price must reflect what a user will be charged for the product
being shipped -- the price submitted must match the price displayed on
the landing-page and the default add-to-cart price, when the add-to-cart
button is clicked, without any other user interaction, regardless of where
a user is physically located within the target-country.

the shipping-price must cover all costs associated with shipping or other
costs related to shipping -- for example, delivery, handling, or insurance.

shipping information can never be mentioned anyplace within the
submitted data (feed), except inside a valid shipping attribute --

currently, only the cost of shipping is displayed to users.

 

shipping must be either exactly accurate, or an overestimate --

or is otherwise a policy violation and grounds for disapproval

or suspension from the program, at any time.

that said, shopping-ads are mainly for retail products that can be
shipped in a timely manner, anyplace within the target-country --
some types of items are simply not a good fit for shopping-ads;
in those cases, there are many other campaign-types/ad-formats
that may be used to advertise services or certain types of items.

of course, google may be contacted directly for account-specific questions --
indicating that the issue relates to shopping-ads and the merchant-center,
sometimes helps.

 

Products fulfilled by dealer/installer that require installation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the confirming, that was how I interpreted the policy as well.