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Products are Approved and showing but inside the product I have "Health in personalized advertising"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 
I manage a client that sells honey products ( inside the policy and products we clearly state that the products aren't meant to diagnose treat.......etc any disease).
Anyhow, after posting the products at Google merchant center, a good amount has been accepted and the ads have started showing.
Except for one problem. When I enter each accepted product I see this:

Violated policies                        Health in personalized advertising
Shopping ads                           Active
Dynamic Remarketing              Disapproved or invalid


And I have the option to request manual check manual review.
So here is the question, are the products accepted? or not? it shows as to be accepted but inside each product, it shows this policy violation. 
Is there anything I should do? or this is normal. 
2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June 2017

Products are Approved and showing but inside the product I have "Health in personalized advertising"

[ Edited ]
Top Contributor
# 5
Top Contributor

importantly perhaps, by default, all product-items submitted within the

merchant-center are automatically included in multiple ad destinations --

currently, shopping-ads and dynamic-remarketing-for-retail.

both destinations are shown under status.

shopping and dynamic-remarketing ads have separate rules and polices --
an item may be active for one destination, while disapproved for another.

for example, heath-related items typically violate the privacy and
personalized advertising polices, related to dynamic-remarketing --
but not necessarily shopping.

 

as was indicated, contacting a person at google to

look into the account and submitted data details,

for account-specific guidance, is likely best.

 

View solution in original post

Products are Approved and showing but inside the product I have "Health in personalized advertising"

Top Contributor
# 2
Top Contributor

 

Make sure all claims, benefits, statements unproven are removed from the site. Including links to articles, reviews etc...

 

Also make sure that the data feed info does not hold any such info.

 

Not sure saying what it does not do is helping you, you might as well list millions of things it does not do. I would remove anything you are mentioning it does not do as its not normal practices.

 

Hope it helps.

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Products are Approved and showing but inside the product I have "Health in personalized advertising"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, thanks for your reply. I will do as you have told. Regarding the products, As I have told you they are currently showing as ACTIVE for shopping ads in the products list ( green light ) and the same in the diagnostics but inside each product, it shows Violated Policies: Health in personalized advertising. So I am confused whether they are disapproved or approved? or would you please exactly explain the situation?

Products are Approved and showing but inside the product I have "Health in personalized advertising"

Top Contributor
# 4
Top Contributor

As we can't look into your account, I recommend contact Google Adwords for more info.

 

If you are looking in the diagnostics tab than this is always delayed for a bit, the correct and updated info is located in Google Merchant > Products > List

 

Hope it helps.

Twitter | Linkedin | Community Profile | Shopping Feed Tips From FeedArmy
Did you find any helpful responses or answers to your query? If yes, please click on ‘Accept As Solution’
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June 2017

Products are Approved and showing but inside the product I have "Health in personalized advertising"

[ Edited ]
Top Contributor
# 5
Top Contributor

importantly perhaps, by default, all product-items submitted within the

merchant-center are automatically included in multiple ad destinations --

currently, shopping-ads and dynamic-remarketing-for-retail.

both destinations are shown under status.

shopping and dynamic-remarketing ads have separate rules and polices --
an item may be active for one destination, while disapproved for another.

for example, heath-related items typically violate the privacy and
personalized advertising polices, related to dynamic-remarketing --
but not necessarily shopping.

 

as was indicated, contacting a person at google to

look into the account and submitted data details,

for account-specific guidance, is likely best.