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Products Showing On SERP But Website Not Listed Under Sellers?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,


Our products have been live on Google Shopping for weeks now and the conversions have been ticking along nicely, but in a bid to optimise them further I today noticed that when you view one of our products on Google (such as this) our website is not listed as a seller. Why is this and how can I fix it?


Like I said, the products are all approved, live and converting into sales, it's just not being suggested as a website which sells the product when not viewing one of our direct bids.


Thanks in advance.

2 Expert replyverified_user

Re: Products Showing On SERP But Website Not Listed Under Sellers?

Top Contributor
# 2
Top Contributor
Hi Matthew,

Can you clarify whether you are referring to the seller ratings that are not being shown with your website listing or something else?


Re: Products Showing On SERP But Website Not Listed Under Sellers?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Pankaj,

Basically, when you click on the "shopping" tab and see the product listing, it says that this product is also sold on x other sites. My site isn't listed under there, even though we have a shopping feed set up for those products and we're actively bidding on them.

Re: Products Showing On SERP But Website Not Listed Under Sellers?

[ Edited ]
Top Contributor
# 4
Top Contributor

items show based on the bid and quality.

items must have enough quality, a competitive bid, and budget
to cover the bids, to win a slot in the ad-auctions, to be seen.

generally, direct searches cannot be used to verify products can be seen.

to verify products are showing, be certain to inspect the impression data
directly within the shopping-campaign, rather than any actual searches --
which can be skewed, adversely effect long-term auction performance, rank,
and cost-per-click, by lowering click-through-rates as no positive actions
are taken when the ads are shown, and do not necessarily show what

others may be seeing.

assuming the item is winning within the ad-auctions -- being listed with
other sellers (under a compare-prices group) is a rather different issue.

the compare-prices groups are created dynamically, automatically,
based on the global-trade-data being submitted, the search-terms
used, search-history, the features selected under google-shopping,
among many other factors.

generally, be certain valid and exact global-trade-data, as assigned by
the manufacturer, are being submitted and show under the products-tab
of the merchant-center-account -- all merchants selling the same item
must submit identical global-trade-data that is both valid and accurate,
to be eligible for compare-prices.

items are not guaranteed to show for any specific
search-term or to be grouped under compare-prices.

otherwise, forum members cannot look into any submitted data or accounts --
we would typically need specific information such as exact status information,
any account messages, screen-captures, exact data submitted, etc., posted
here in the public forum [minus any personal or private information], to help
diagnose any potential issues or offer more specific suggestions.

otherwise, a merchant-center product-listing-ads support-specialist,
at google, may be contacted directly to look into the details --