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Products Pending After 3 Weeks. Support Response Confusing "index Votes"

Explorer ✭ ✭ ✭
# 1
Explorer ✭ ✭ ✭
Hi, We have two products in a feed that still show pending after about 3 weeks. I don't see any errors or issues. I called support multiple times and they had to get back with me. I called again today and someone finally emailed me saying, " The reason why these items are still pending is because there are no index votes set up for the targeting country: US". They included a link, but it was just to the main support center. I searched and couldn't find anything on "Index votes". I responded to their email, but haven't received a response yet. Any ideas?
1 Expert replyverified_user

Products Pending After 3 Weeks. Support Response Confusing "index Votes"

Top Contributor
# 2
Top Contributor

I have never heard of index votes, as this is a public forum, please provide detailed information about what your products are, what you are submitting to Google Merchant Center (GMC).

 

Double check for errors at the following locations:

 

GMC > Products > Feeds > Click on your feed > processing

GMC > Products > diagnostics > check for any item or account issues

 

Make sure you have added TAX settings and Shipping settings either in the data feed or GMC Account level.

 

As this is a public forum we can not look into your account and continuing to contact Google is the best likely course to resolving this: https://support.google.com/merchants/contactflow

 

Hope this helps.

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Products Pending After 3 Weeks. Support Response Confusing "index Votes"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi David,

 

Were you able to resolve this issue? I am having same index vote problem with my client GMC account.

 

Thanks,

Ruchi

Products Pending After 3 Weeks. Support Response Confusing "index Votes"

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

I never found out what the meaning of the error. I just followed up with them again saying I couldn't find anything and they told me it would be approved that week. It still took another week even after that, but eventually they approved it. I didn't make any changes.