AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.3K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me

Product rejection

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Looks like our products have been rejected because the title includes the word "medicine," but the product itself is medicine cases with no actual medicine in it. Does anyone know how to get this fixed so the product is available for sale? 

1 Expert replyverified_user

Product rejection

[ Edited ]
Top Contributor
# 2
Top Contributor

generally, there are only three choices for such policy-flags:
(a) replace the flagged-word or phrase with synonyms (e.g. medical-case);
(b) rearrange the words so the meaning is made more clear (e.g. medicine-box);
(c) remove all such flagged items.


choices (a) and (b) are both trial-and-error methods --

a particular word or phasing may or may not work,

and several attempts are likely required.

too many, or too frequent, disapprovals that go unfixed
may trigger a more permanent suspension, at any time.

otherwise, this is mainly a peer-to-peer forum --
google customer-support may be contacted directly.