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Product pages cannot be accessed from a mobile device

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We just launched a new site and our pla/shopping feed is disallowed with the error message:

"Product pages cannot be accessed from a mobile device"

What additional information needs to be added to the data feed so the pages can be accessed from a mobile device?

I appreciate your help.

Thank you,

Karen

Re: Product pages cannot be accessed from a mobile device

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi Chris G

 

Your landing page must be accessible by mobile devices, have you ran a test using your own mobile devices to ensure you can access all areas of the page/site in order to purchase the item?

 

If not, firstly do this and you can then gauge why you cannot access. From the pages found here 

 

Data Feed Specifications - https://support.google.com/merchants/answer/188494

Landing Page - https://support.google.com/merchants/answer/2700318

 

You will see that your landing page cannot include any of the following - 

 

Flash

Silverlight

ActiveX

Other design elements that may not render properly on a mobile or tablet device.

 

You have the option to add a mobile link to your feed, which can hold a page optimized from mobile devices.

 

mobile_link - More details can be found on the first link provided.

 

If you can provide specific links as an example we may be able to guide you more. 

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

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