Product pages cannot be accessed from a mobile device
We just launched a new site and our pla/shopping feed is disallowed with the error message:
"Product pages cannot be accessed from a mobile device"
What additional information needs to be added to the data feed so the pages can be accessed from a mobile device?
I appreciate your help.
Re: Product pages cannot be accessed from a mobile device
Hi Chris G
Your landing page must be accessible by mobile devices, have you ran a test using your own mobile devices to ensure you can access all areas of the page/site in order to purchase the item?
If not, firstly do this and you can then gauge why you cannot access. From the pages found here
Data Feed Specifications - https://support.google.com/merchants/answer/188494
Landing Page - https://support.google.com/merchants/answer/2700318
You will see that your landing page cannot include any of the following -
Other design elements that may not render properly on a mobile or tablet device.
You have the option to add a mobile link to your feed, which can hold a page optimized from mobile devices.
mobile_link - More details can be found on the first link provided.
If you can provide specific links as an example we may be able to guide you more.
Freelance Adwords & Google Shopping Consultant
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