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Product keeps getting error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I would like to get you suggestions about what to do for a disapproved product, that keeps getting disapproved.
We corrected the feed, and the google response is "the image doesn't exist", we go to the url, and everything is fine.
Thank you for your response

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Helena E
October 2015

Re: Product keeps getting error

[ Edited ]
Top Contributor
# 2
Top Contributor


unfortunately, seeing an image in a browser does not indicate,
in any way, that the image can be crawled by google or that the
image meets all google's policy requirements.

a few issues can trigger an image-doesn't exist message --

first, check the server's log files to be certain both
googlebot and googlebot-image have access to

the website and the site is being crawled.

the site must respond properly and must keep pace with
all googlebot and googlebot-image requests, at all times.

be certain that the image_link url and any additional_image_link url's
are pointing to a supported image file format -- such as jpg or png --
html pages with images, image carousels, or similar, are not allowed.

be certain the image is a clear representation of the product itself --
without any ancillary text, branding, watermarks, or similar additions.

be certain the image size is around 300x300 pixels or so;
many servers cannot keep pace with google's crawls if the
image size is much larger -- and much smaller images may
be too small with respect to google's quality policies.

be certain the image file is associated with a proper
image_link attribute within the submitted (feed) data.

be certain the image file content was not recently changed --
changed images usually require a change to the file name.

be certain the image_link url does not have any spaces that must be escaped --
or any special or unsupported characters that cannot be processed by google.

be certain that there are no legal or similar restrictions on using the image.

importantly perhaps, a single disapproval can be for multiple issues.

otherwise, forum members cannot look into submitted data or accounts;
we would typically need specific information such screen-captures, the
exact (feed) data being submitted, exact links to the submitted images,
etc -- posted here within the public forum to help diagnose the issue
and offer more specific suggestions.

otherwise, simply contact google directly and ask for a
merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Helena E
October 2015

Re: Product keeps getting error

[ Edited ]
Top Contributor
# 2
Top Contributor


unfortunately, seeing an image in a browser does not indicate,
in any way, that the image can be crawled by google or that the
image meets all google's policy requirements.

a few issues can trigger an image-doesn't exist message --

first, check the server's log files to be certain both
googlebot and googlebot-image have access to

the website and the site is being crawled.

the site must respond properly and must keep pace with
all googlebot and googlebot-image requests, at all times.

be certain that the image_link url and any additional_image_link url's
are pointing to a supported image file format -- such as jpg or png --
html pages with images, image carousels, or similar, are not allowed.

be certain the image is a clear representation of the product itself --
without any ancillary text, branding, watermarks, or similar additions.

be certain the image size is around 300x300 pixels or so;
many servers cannot keep pace with google's crawls if the
image size is much larger -- and much smaller images may
be too small with respect to google's quality policies.

be certain the image file is associated with a proper
image_link attribute within the submitted (feed) data.

be certain the image file content was not recently changed --
changed images usually require a change to the file name.

be certain the image_link url does not have any spaces that must be escaped --
or any special or unsupported characters that cannot be processed by google.

be certain that there are no legal or similar restrictions on using the image.

importantly perhaps, a single disapproval can be for multiple issues.

otherwise, forum members cannot look into submitted data or accounts;
we would typically need specific information such screen-captures, the
exact (feed) data being submitted, exact links to the submitted images,
etc -- posted here within the public forum to help diagnose the issue
and offer more specific suggestions.

otherwise, simply contact google directly and ask for a
merchant-center, product-listing-ad, support specialist --
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/answer/8206

Re: Product keeps getting error

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you, we will try this solutions.