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Product ads not showing when using Google Chrome but do with IE?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We use IE on one machine and chrome on another. With chrome we have noticed that no PLAs show across the top of web search as they do with IE.  Anyone know why this might be? Thanks

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Marked as Best Answer.
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Accepted by Theresa_Zook (Rising Star)
September 2015

Re: Product ads not showing when using Google Chrome but do with IE?

[ Edited ]
Top Contributor
# 2
Top Contributor

try using the adpreview-tool to verify the results.

 

otherwise, google may be contacted here --

https://support.google.com/merchants/contact/item_noshow

be certain to include much more detail such as

the exact search-term used, the exact browser

versions, and url links to screen-captures.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: Product ads not showing when using Google Chrome but do with IE?

[ Edited ]
Top Contributor
# 2
Top Contributor

try using the adpreview-tool to verify the results.

 

otherwise, google may be contacted here --

https://support.google.com/merchants/contact/item_noshow

be certain to include much more detail such as

the exact search-term used, the exact browser

versions, and url links to screen-captures.