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Product URLs seem inaccessible by Google

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I've set up our datafeed but the merchant center tells me that it can't access the feed. I've checked my Apache logs and I see no connection from google at all. I've verified that the page loads without errors and have even loaded it through the "Fetch as Google" option in Webmaster tools (which loaded fine).

 

Has anyone seen anything like this before? Which range does the merchant center crawl from?

 

Thanks,

 

Jamie

Re: Product URLs seem inaccessible by Google

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hi Jamie

 

What is the exact message being report in your dashboard?

 

How long ago did you upload your feed? Have you opened up the feed within an appropriate editor to ensure there are no unwanted characters?

 

When is the last crawl time stamp within your GMC dashboard? Is it possible that you URL's were unavailable at the time of the search? 

 

Have you uploaded a fresh feed since the error was reported initially? 

 

Is this solely on the link attribute or is this also an issue with your image links?

 

Have you contacted Google about this? 

 

Helpful information regarding crawl errors

 

Contact google regarding errors in uploading

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.

 

 

Re: Product URLs seem inaccessible by Google

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Tom,

I've sent a ticket to Google, thought I'd post here while I waited for a response.

The exact error message is "Upload failed"

It fails every time with the scheduled upload however, the manual upload parses 170 items (which it then can't load the products for). This would suggest that the data is free of errors.

The last crawl timestamp was "12-May-2014 14:43 BST" The website was online and serving content to customers correctly.

I've uploaded a fresh version just now, the same error occurred.

I'm not sure where the issue is, at no point does Google make any connection to my server, as seen through raw logs on my end.

Thanks for your help,

Jamie

Re: Product URLs seem inaccessible by Google

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆

Hi Jamie, 

 

Do you have a robots.txt possbily blocking it? 

 

See here  : https://support.google.com/merchants/answer/160156?hl=en

 

Could you drop me a link to the website and datafeed please? You don't have to post publically feel free to send me an email with the details see my profile. 

 

Does Webmaster Tools that show any problems at all? Or is your report completely clean?

 

Tom Wilson
Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.