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Product Pending for Over 1 Week

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have uploaded feeds to my account and it has been more than a week since all the errors are corrected. They have been showing as pending since 11th July. What else do we need to do before we can get the products approved, please? thanks.

 

Beh

1 Expert replyverified_user

Product Pending for Over 1 Week

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Sorry they have been showing as pending since 11th June, not July...that means it has been a month since I have been waiting although I did make some changes just about a week ago.

Product Pending for Over 1 Week

Top Contributor
# 3
Top Contributor

1) when a product is pending for more then 5 business days, then this indicates issues with the setup.

2) Check your feed processing for any errors, if found resolve by clicking on read more. GMC > Products > Feeds > Click on your feed > processing

3) Check your diagnostics for errors in the item and or account section. GMC > Products > Diagnostics

4) Make sure you have added shipping costs in the feed or account level

5) Make sure if you are advertising in the US that you have added the tax details

6) If no errors can be found then contact Google directly: https://support.google.com/merchants/contactflow

 

Hope this helps.

 

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