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Problem submitting ISBNs for Japanese books

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am submitting a product feed to Google (as 'Otaku.co.uk') which includes Japanese books. The details for each book include the ISBN and an English title and description, but when I search for any of them in Google shopping the title and description appear in Japanese.

 

e.g. https://www.google.co.uk/webhp?hl=en#q=Patema+Inverted+book&hl=en&tbm=shop&spd=0

 

It appears that Google is replacing the titles and descriptions that I provide with ones from the Japanese publishers, presumably based on the ISBNs. Other listings for the same books that are submitted without the ISBNs appear in English, including my own listings on eBay (as 'eBay - otaku-uk').

 

My feeds are all targeted to the UK only and intended for English speaking customers, so the Japanese descriptions are a significant hindrance to anyone trying to search them. Is there any way to persuade Google to list these items in English?

 

Thanks,

Jonathan Weeks

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Problem submitting ISBNs for Japanese books

[ Edited ]
Top Contributor
# 2
Top Contributor


depending on the search-term, all attributes and values submitted,
which left-hand-side features are selected, and many other factors,
google may decide to group or not group items (under compare-prices).


if the item is grouped under compare-prices with other merchants then,
a snippet will automatically be selected and displayed for that group --
which may or may not be the information submitted by a merchant
from that group; e.g.

https://www.google.co.uk/webhp?hl=en#hl=en&tbm=shop&q=official+patema+Inverted+japanese+artwork

the selection of all format and display is automatic
and cannot be forced by any individual merchant.

however, google is constantly experimenting with format and display.

there should be a feedback form near the bottom of most search results;
otherwise, a product-listing-ads specialist may be contacted directly.

 

proper and accurate gtin (isbn) are required for media items (books) --

if the manufacturer (publisher) has assigned the required global-trade-data

to an item then, the proper, required, global-trade-data must be submitted.

if a specific merchant seems to be violating any policy --
that may or may not be inadvertently effecting compare-prices --
the potential violation may be reported directly to google.
https://support.google.com/merchants/contact/policy

 

as an aside, having a merchant's inventory listed

multiple times or from multiple sites is also a policy

violation and grounds for items to be removed from

the listings, disapproval, or suspension, at any time.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Problem submitting ISBNs for Japanese books

[ Edited ]
Top Contributor
# 2
Top Contributor


depending on the search-term, all attributes and values submitted,
which left-hand-side features are selected, and many other factors,
google may decide to group or not group items (under compare-prices).


if the item is grouped under compare-prices with other merchants then,
a snippet will automatically be selected and displayed for that group --
which may or may not be the information submitted by a merchant
from that group; e.g.

https://www.google.co.uk/webhp?hl=en#hl=en&tbm=shop&q=official+patema+Inverted+japanese+artwork

the selection of all format and display is automatic
and cannot be forced by any individual merchant.

however, google is constantly experimenting with format and display.

there should be a feedback form near the bottom of most search results;
otherwise, a product-listing-ads specialist may be contacted directly.

 

proper and accurate gtin (isbn) are required for media items (books) --

if the manufacturer (publisher) has assigned the required global-trade-data

to an item then, the proper, required, global-trade-data must be submitted.

if a specific merchant seems to be violating any policy --
that may or may not be inadvertently effecting compare-prices --
the potential violation may be reported directly to google.
https://support.google.com/merchants/contact/policy

 

as an aside, having a merchant's inventory listed

multiple times or from multiple sites is also a policy

violation and grounds for items to be removed from

the listings, disapproval, or suspension, at any time.