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Problem listing Japanese language items

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My product feed targets the UK only, including items (mostly books) imported from Japan. These items can't be found in shopping searches because Google is replacing the titles and descriptions I provide with Japanese language ones. The only items like this that appear in shopping results are those listed on eBay in a category that does not require a GTIN.

 

e.g.:

Our product page: https://www.otaku.co.uk/products/98424

Title search: https://www.google.com/search?q=%22Moon+Trax%22&tbm=shop

ISBN search: https://www.google.com/search?q=9784875024613&tbm=shop

 

Is there any way to override/disable this?

1 Expert replyverified_user

Problem listing Japanese language items

Top Contributor
# 2
Top Contributor

That can only happen when you are in a grouped section than Google will use it's data base to display product data. However as you are targeting the UK, this should not be done.

 

I recommend you contact Google by email, with screenshots and full explenation. They in turn can get the tech team to look into this.

 

You can contact Google here : https://support.google.com/merchants/contactflow

 

There is no way for you as a merchant to disable this as it is part of Google Shopping

 

Hope this helps.

 

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