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Prices in merchant center are shown excluding vat

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

In my product feed, the prices are shown including VAT. On the website, the prices are also shown including VAT. But when viewing the products in Merchant Center, the products are shown with the pre-VAT price. Can anyone explain why?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Rod L
September 2015

Re: Prices in merchant center are shown excluding vat

[ Edited ]
Top Contributor
# 2
Top Contributor


first, be certain there is not sale_price information
being submitted -- sale_price will override price.

 

also, be certain that there is only one entry per

physical inventory item and the id value never

changes once assigned.

also, generally, be certain there is only
one, single, feed registered with google

for the target-country -- and the feed is

never deleted unless a person at google

indicates to do so.

otherwise, the best likely course is to contact google
directly, immediately, so a person can look into the
feed and the account -- showing vat-exclusive prices
is generally a rather serious policy violation that can
trigger disapprovals or (permanent) suspension from
the program, at any time.

unfortunately, forum members cannot look into feeds or accounts.

when contacting google, be certain to ask for a
product-listing-ads specialist and indicate that
this is a feed and merchant-center related issue.
https://support.google.com/merchants/contactflow

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Rod L
September 2015

Re: Prices in merchant center are shown excluding vat

[ Edited ]
Top Contributor
# 2
Top Contributor


first, be certain there is not sale_price information
being submitted -- sale_price will override price.

 

also, be certain that there is only one entry per

physical inventory item and the id value never

changes once assigned.

also, generally, be certain there is only
one, single, feed registered with google

for the target-country -- and the feed is

never deleted unless a person at google

indicates to do so.

otherwise, the best likely course is to contact google
directly, immediately, so a person can look into the
feed and the account -- showing vat-exclusive prices
is generally a rather serious policy violation that can
trigger disapprovals or (permanent) suspension from
the program, at any time.

unfortunately, forum members cannot look into feeds or accounts.

when contacting google, be certain to ask for a
product-listing-ads specialist and indicate that
this is a feed and merchant-center related issue.
https://support.google.com/merchants/contactflow

Re: Prices in merchant center are shown excluding vat

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks very much for the reply. I´ll contact Google directly.