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Preemptive item disapproval due to INCORRECT IMAGES

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone,

 

about 1 month ago I get a warning email that many of my products will be "pre-emptively disapproved" due to "incorrect images".

So I called the Google Shopping Support about 4 times in the last month and they assured me every time my images are good.

Of course about 3 days ago I get an email that now all those products are "pre-emptively disapproved".

By now it is about 1700 products.

I have been with Google Shopping for about 10 years and every time they asked for a new requirement I implemented it(First, you need an image, then you need the weight, and the ridiculous requirement of an EAN/UPC etc, etc). It has become very tricky to comply with all these rules.

However now I'm absolutely lost as I believe those images fully comply with the requirements and I for sure won't change those images.

If somebody can tell me what is wrong with below images I would just like to know out of curiosity as I'm giving up:

https://www.itshopping.com.au/products/Link~Cabac~Power%20Board~5~5~PBGE6.htm

https://www.itshopping.com.au/products/Link~Ecco~Cable%20Management~5~5~M100002.htm

https://www.itshopping.com.au/products/Link~eVGA~Graphics%20VGA%20Card~2~2~01G-P3-2710-KR.htm

https://www.itshopping.com.au/products/Link~Leadtek~Graphics%20VGA%20Card~2~2~900-5G212-2200-000.htm

 

Thanks,

Richard Embacher

1 Expert replyverified_user

Preemptive item disapproval due to INCORRECT IMAGES

Rising Star
# 2
Rising Star

We will need more info on this.

 

Please provide the info given by Google in the email.

Check your diagnostics tab in Google Merchant and provide the exact warning / error.

Please provide samples of the images submitted to Google Merchant with the warning.

 

Alternatively you can continue communicate with a Google Adwords Rep to assist you.

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Re: Preemptive item disapproval due to INCORRECT IMAGES

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Emmanuel,

 

thanks for your reply....firstly I have also given up on communicating with a Google Adwords Reps as I mentioned in my first post that they assured me 4 times over the phone over 1 month that my images are correct.

 

Below is the first email I received on 19.05.17:

It has come to our attention that your Google Merchant Center account (xxxxxx) does not comply with the Google Shopping Products Feed Specification requirements and is at risk of further item disapprovals in 28 days. These disapprovals may affect a significant number of your items as we’ll preemptively disapprove items that are likely not meeting the requirements detailed below.   -- Products Feed Specification requirements presently not met Your Google Merchant Center account (xxxxxx) presently does not meet the following Google Shopping Products Feed Specification requirements:

 

Paying attention to:

INCORRECT IMAGES (DATA QUALITY) Ads with images that violate Google Shopping Products Feed requirements are not allowed, in particular: – placeholder images; – generic images, graphics or illustrations that are not the actual product images, except for products in the ‘Hardware’ or ‘Vehicles and parts’ categories; – images containing: – service-related information (‘extended warranty’, ‘free shipping’); – promotional elements (calls to action e.g. ‘buy’); – service-related information (‘extended warranty’, ‘free shipping’); – promotional adjectives (‘best’, ‘cheap’), condition or compatibility ( ‘new’, ‘2-piece’, ‘adaptable’); – names and/or logos of merchants regardless if the above mentioned elements overlay the product; – watermarks with promotional elements or names and/or logos of merchants; – obstructing content (e.g. watermarks, brand names and/or logos) that overlay the product; – borders; Landing pages with no product image or placeholder images that do not show the actual product are also not allowed. For more information, we recommend you visit https://support.google.com/merchants/answer/188494#image_link. Examples of products violating the policy:

 

The examples they gave me in the above email are:

https://www.itshopping.com.au/products/Link~HP~Laptop~14~14~Y8H68PA.htm

With image at https://www.itshopping.com.au/images/Products/it20/Y8H68PA.jpg

Maybe there I can see the word "HP" in the center of the laptop that silly Google doesn't like this...so remotely I understand this.

 

However what about this example:

https://www.itshopping.com.au/products/Link~HP~PC%20System%20AIO~14~14~W2U22AA.htm

With image at https://www.itshopping.com.au/images/Products/it20/W2U22AA.jpg

Absolutely no brand name in the image, no words, showing the product without any packaging.

 

Then of course I get this email on 19.06.17:

It has come to our attention that your Google Merchant Center account (xxxxxx) still does not comply with the Google Shopping Products Feed Specification requirements. Therefore preemptive item disapprovals have been activated and items that are likely not meeting the requirements are currently disapproved from Google Shopping.
 
-- Products Feed Specification requirements presently not met
Your Google Merchant Center account (xxxxxx) did not meet the following Google Shopping Products Feed Specification requirements:

 

Paying again attention to:

INCORRECT IMAGES (DATA QUALITY) Ads with images that violate Google Shopping Products Feed requirements are not allowed, in particular: – placeholder images; – generic images, graphics or illustrations that are not the actual product images, except for products in the ‘Hardware’ or ‘Vehicles and parts’ categories; – images containing: – service-related information (‘extended warranty’, ‘free shipping’); – promotional elements (calls to action e.g. ‘buy’); – service-related information (‘extended warranty’, ‘free shipping’); – promotional adjectives (‘best’, ‘cheap’), condition or compatibility ( ‘new’, ‘2-piece’, ‘adaptable’); – names and/or logos of merchants regardless if the above mentioned elements overlay the product; – watermarks with promotional elements or names and/or logos of merchants; – obstructing content (e.g. watermarks, brand names and/or logos) that overlay the product; – borders; Landing pages with no product image or placeholder images that do not show the actual product are also not allowed. For more information, we recommend you visit https://support.google.com/merchants/answer/188494#image_link.

And of course in the diagnostics it now states:

Items preemptively disapproved due to data quality violation (Data Quality: Promotional Text or Watermarks)
Australia
1676
10%
13%

 

 And giving 2 examples of the products pre-emptively disapproved in diagnostics:

https://www.itshopping.com.au/products/Link~HP~Laptop~10~10~W5S04PA.htm

With the image at https://www.itshopping.com.au/images/Products/it18/9_3212915_Front.jpg

Again maybe remotely I can understand this as there are words like "HP" and "Elitebook" etc.

 

However again what about this example:

https://www.itshopping.com.au/products/Link~StarTech~Hard%20Disk%20Drive%20Adapter~14~14~SAT32M225.h...

With the image at https://www.itshopping.com.au/images/Products/it18/7/9_2590168_Front.jpg

Absolutely no words, no writing, the actual product without any box/packaging.

 

Thanks,

Richard Embacher

Preemptive item disapproval due to INCORRECT IMAGES

Rising Star
# 4
Rising Star

This reply is from my perspective, with my knowledge and does not reflect any one else.

 

The images are a little low on quality size. The images are 250*250 which are indeed the minimum requirements, however they do not look good. I recommend uploading 800*800 higher quality images.

 

Test this out on 10 products, if they get approved.

 

Hope it helps.

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Re: Preemptive item disapproval due to INCORRECT IMAGES

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Emmanuel,

 

thanks for your time....won't have time to change the resolution of about 20000 products....so guess will move to Bing Shopping as they are far more relaxed when it comes to requirements.

 

Thanks again for your replies.

Richard Embacher