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Poor Customer Support in India

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Google Adwords support is unsatisfactory in India. I have been using Google Adwords for my Advertising for a long time. Today I spoke with a customer support person in India. I had to educate her about what is 1-click. I was put on hold for more than two times. She said that there was no way for Adwords people to check the page view time for a click. And so she had to take my Analytics account information. Also, after talking to me for 25 mins, I requested a call back as she was not able to provide a satisfactory answer. She said she cannot guarantee a call back. 

 

I am a bit discouraged by the efforts shown by of one of the best technology company here in India. 

 

 

 

1 Expert replyverified_user

Poor Customer Support in India

Top Contributor
# 2
Top Contributor

Hi, this is a help forum for community members, where members are not part of Google, unless stated otherwise.

 

If you have a complaint about Google services, please do so here : https://support.google.com/adwords/answer/176378?hl=en

 

If you provide detailed information about your query, we community members can point you in the right direction.

 

If supplying further info is not possible, then contact Google directly here : https://support.google.com/merchants/contactflow

 

Hope this helps.

 

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Poor Customer Support in India

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Emmanuel,

 

Thank you for the info.

 

There is another thread similar to the one I have posted on this community. 

https://www.en.advertisercommunity.com/t5/Partners-Support/Markedly-poor-quality-support-from-Google...