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Plug-ins in merchant center is not working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our merchant center works well, but recently the Plug-ins in merchant center doesn't work, when I choose update information from website, it always show "Oops! Something went wrong. Please try again". I tried many times, it always so, how can I solve it?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December

Plug-ins in merchant center is not working

[ Edited ]
Top Contributor
# 2
Top Contributor

the optional plug-in/add-on is not required to submit proper inventory data.

generally, for the plug-in/add-on to extract any proper information
from the website, the website must contain proper structured-data
that both (a) conforms to schema.org syntax and (b) adheres to all
rules and policies for shopping-ads related to structured-data.

also, be certain that both the id and link values values are accurate --
id and link are what connects the data on the website to be updated.

otherwise, try a different browser.

otherwise, the optional plug-in/add-on cannot
be used and the data must be entered by-hand;

or some other mechanism must be used, such as

a plug-in, or similar, from an e-commerce system --

in that case, contact whoever is currently supporting

the e-commerce system that is currently being used.

otherwise, this is mainly a public peer-to-peer community forum --
forum-members cannot look into any account or submitted-data.

google may be contacted directly:
https://support.google.com/merchants/contactflow

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December

Plug-ins in merchant center is not working

[ Edited ]
Top Contributor
# 2
Top Contributor

the optional plug-in/add-on is not required to submit proper inventory data.

generally, for the plug-in/add-on to extract any proper information
from the website, the website must contain proper structured-data
that both (a) conforms to schema.org syntax and (b) adheres to all
rules and policies for shopping-ads related to structured-data.

also, be certain that both the id and link values values are accurate --
id and link are what connects the data on the website to be updated.

otherwise, try a different browser.

otherwise, the optional plug-in/add-on cannot
be used and the data must be entered by-hand;

or some other mechanism must be used, such as

a plug-in, or similar, from an e-commerce system --

in that case, contact whoever is currently supporting

the e-commerce system that is currently being used.

otherwise, this is mainly a public peer-to-peer community forum --
forum-members cannot look into any account or submitted-data.

google may be contacted directly:
https://support.google.com/merchants/contactflow