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Please Help! Google Shopping...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've recently been assigned a client with Google Shopping. Their account was set up by another agency but they've switched to us to manage their account. I'm a little out of my depth here. I don't really understand what I'm doing.

 

I received this email the other day and don't really know what it means or how to address it.

 

Could someone please help me out? Thank you in advance.

 

191 items processed
Shopping: 167 / 191 successful
Uploaded at: August 12, 2015 12:00:00 AM AWST Processed at: August 12, 2015 12:01:55 AM AWST

For more details on the status of your data feed, go to https://www.google.com/merchants/Home#feeds.detail.101441640

Please note that your data feed will be reviewed by our specialists, and we'll notify you if you need to make any corrections to comply with our Editorial Guidelines and Program Policies.

This is a computer-generated email. Please do not reply.

You can change your notification settings at https://www.google.com/merchants/Home#basicsettings

 
1 Expert replyverified_user

Re: Please Help! Google Shopping...

[ Edited ]
Top Contributor
# 2
Top Contributor


the 167/191 items 'successful' processed message typically means that
something is wrong with the submitted data (feed) -- effecting ~24 items;
normally, all items should be successfully processed: 191/191

the issues may be related to the policies or specifications --
for example, an item without a proper image_link image url.

or, the issues may be related to how the data was entered --
for example, an item with a description split on multiple lines.

for more exact details to help with the diagnosis, within the merchant-center,
click on the feeds-tab then, click on the data-feed's name then, click on the
status tab, scroll to the bottom, and check for any warnings or errors --
each error message should be a clickable drop-down that should display:
(a) a learn-more link to the policies or potential issues involved;
(b) a few examples, that shows the exact items involved --
potentially with a show-item link, showing more details.

note that the examples may simply be a subset of items that may be involved --
a closer hand-inspection of the data (feed file) may be required to uncover all
the related issues that should be fixed.

 

the feeds.detail link in the email should be a direct-link as described above.

after the issues have been determined, simply make the changes (to the registered
data-feed file) -- and then, re-submit (re-upload or re-fetch) the updated feed.

 

in some unusual cases, the issues cannot be fixed

and those items should be removed from the feed.

otherwise, forum-members cannot look into the feed or account details --
we would likely need more specific details to offer specific suggestions --
but a support specialist may be contacted directly:
https://support.google.com/merchants/contact/item_errors

about 72-hours or so after the items have been processed,
the website will be crawled for additional policy checks --
additional issues will be shown under the diagnostics-tab.

as an aside, posting once in the forums, using one account, is generally best.

see also
https://support.google.com/merchants#topic=3404777
https://support.google.com/merchants#topic=3404778
https://support.google.com/merchants#topic=3404779
https://support.google.com/merchants#topic=3404780
https://support.google.com/merchants#topic=3404781
https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/188494