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Photos rejected due to cut out text on the product

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our company sells aftermarket auto parts and we are having a problem with a manufacture due to their logo is part of the product.  It is a very popular brand.  Google is rejecting our images of the product.  Has anyone else had this problem?  How do I resolve this issue with Google.  We have over 2000 parts that were rejected today.   Example images below: 

rough country skid plate

rough country shocks

skid plate

1 Expert replyverified_user

Photos rejected due to cut out text on the product

Top Contributor
# 2
Top Contributor

Very rare, but I have heard this issue before, you will need to contact Google directly to discuss this and explain it is part of the product and not photoshopped. And ask them to approve the products, when you do, make sure you do not change anything in the feed other than price and availability, or the chances of getting disapproved again is very high, due to this being an automatic system

 

Please contact them here: https://support.google.com/merchants/contactflow

 

Hope this helps

 

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