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Pending Items for More Than a Week - Google Merchant Center

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello.

We have submitted a feed eight days ago, but the products are still 'pending'. Our account is relatively new (about a month old), but we have already used it for Search Network ads. There are no errors showing regarding the feed, and I can see that all the images are crawled. There is only one notification, a suggestion to add microdata for condition of the products on landing pages (apparel, for the US market).
Also, we haven't made any changes to the landing pages or the feed since we submitted it.

How can we speed up the process or find out if something is wrong with the feed we submitted?
Thanks!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Marinela P
October

Pending Items for More Than a Week - Google Merchant Center

[ Edited ]
Top Contributor
# 2
Top Contributor

if items are still pending-review after 3-5 business-days, first
verify that all submitted data, images, landing-pages, e-commerce,
the entire website, physical products, on-hand inventory, business,
business-practices, supply-chains, etc., meet all google's current
rules, policies, and specifications, related to shopping-ads and
the merchant-center, for the specific countries being targeted,
and the type of physical item.

for example, only physical items currently in stock inventory, may be submitted;
for example, most all apparel items require a proper color, gender, and size;
for example, identical item_group_id values are required for all variant groups.
etc.

google does not necessarily report all possible issues, so a hand-inspection --
after reviewing all the rules, policies, and specifications -- may be required.

otherwise, check under the merchant-center-account for any reported issues --

check the feed status/processing details by clicking on the feed's name:
https://merchants.google.com/mc/products/sources

check the home-tab and diagnostics-tabs:
https://merchants.google.com/mc/merchantdashboard
https://merchants.google.com/mc/insights
https://merchants.google.com/mc/apidashboard
click on any current-issues messages within the blue-boxes, near the bottom.

 

check item-status and final-attribute and value details by

clicking on the item's title, under the products-list-tab:
https://merchants.google.com/mc/items

 

check the message-archive by clicking on the mail-envelope and subject-lines:
https://merchants.google.com/mc/inbox

 

the linked ad-account may sometimes show additional issues -- by clicking
on the speech-bubble, in the product-status column, under the products-tab,
under the shopping-campaign, within the linked ad-account.

simply fix any reported issues and resubmit the feed.

otherwise --

google may be contacted by clicking on the three-dot icon, near the
upper-right-hand-corner of the google-merchant-center-account --
select help -- near the bottom, under contact-us.

or, google may also be contacted within the linked ad-account, under help --
https://support.google.com/adwords/answer/1704378
https://support.google.com/adwords/answer/6306925

or, google may also be contacted by logging-in to the google-account
associated with the merchant-center-account, and navigating here:
https://support.google.com/merchants/contact/processing
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/contactflow

weekdays, during normal business-hours, is usually best.

when contacting google, indicating, early on,
that the issue is related to shopping-ads and
the merchant-center-account, sometimes helps.

see also
https://support.google.com/merchants/answer/7348545
https://support.google.com/merchants/answer/6363310
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/topic/7286989
https://support.google.com/merchants/topic/7293660
https://support.google.com/merchants/answer/7050465
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/6185292

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Marinela P
October

Pending Items for More Than a Week - Google Merchant Center

[ Edited ]
Top Contributor
# 2
Top Contributor

if items are still pending-review after 3-5 business-days, first
verify that all submitted data, images, landing-pages, e-commerce,
the entire website, physical products, on-hand inventory, business,
business-practices, supply-chains, etc., meet all google's current
rules, policies, and specifications, related to shopping-ads and
the merchant-center, for the specific countries being targeted,
and the type of physical item.

for example, only physical items currently in stock inventory, may be submitted;
for example, most all apparel items require a proper color, gender, and size;
for example, identical item_group_id values are required for all variant groups.
etc.

google does not necessarily report all possible issues, so a hand-inspection --
after reviewing all the rules, policies, and specifications -- may be required.

otherwise, check under the merchant-center-account for any reported issues --

check the feed status/processing details by clicking on the feed's name:
https://merchants.google.com/mc/products/sources

check the home-tab and diagnostics-tabs:
https://merchants.google.com/mc/merchantdashboard
https://merchants.google.com/mc/insights
https://merchants.google.com/mc/apidashboard
click on any current-issues messages within the blue-boxes, near the bottom.

 

check item-status and final-attribute and value details by

clicking on the item's title, under the products-list-tab:
https://merchants.google.com/mc/items

 

check the message-archive by clicking on the mail-envelope and subject-lines:
https://merchants.google.com/mc/inbox

 

the linked ad-account may sometimes show additional issues -- by clicking
on the speech-bubble, in the product-status column, under the products-tab,
under the shopping-campaign, within the linked ad-account.

simply fix any reported issues and resubmit the feed.

otherwise --

google may be contacted by clicking on the three-dot icon, near the
upper-right-hand-corner of the google-merchant-center-account --
select help -- near the bottom, under contact-us.

or, google may also be contacted within the linked ad-account, under help --
https://support.google.com/adwords/answer/1704378
https://support.google.com/adwords/answer/6306925

or, google may also be contacted by logging-in to the google-account
associated with the merchant-center-account, and navigating here:
https://support.google.com/merchants/contact/processing
https://support.google.com/merchants/contactflow
https://support.google.com/adwords/contactflow

weekdays, during normal business-hours, is usually best.

when contacting google, indicating, early on,
that the issue is related to shopping-ads and
the merchant-center-account, sometimes helps.

see also
https://support.google.com/merchants/answer/7348545
https://support.google.com/merchants/answer/6363310
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/topic/7286989
https://support.google.com/merchants/topic/7293660
https://support.google.com/merchants/answer/7050465
https://support.google.com/merchants/answer/6149970
https://support.google.com/merchants/answer/6185292