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PNG transparency converted to black in Google Shopping.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have never had a problem with the images we have provided Google. We've noticed that some of our images with transparent backgrounds are now having the transparency converted to black.

 

I'd rather not update all of my images and am hoping there is a solution that you guys know of.

2 Expert replyverified_user

Re: PNG transparency converted to black in Google Shopping.

Top Contributor
# 2
Top Contributor

 

Hi there;

It sounds as an issue with resizing the images. Google is now resizing the images to more closely fit into the ad slots.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: PNG transparency converted to black in Google Shopping.

Top Contributor
# 3
Top Contributor
If it is due to Google Shopping, a quick fix would be to write a photoshop micro script to just fill the background.

Can be done in 5 minutes

Than re-upload your images and add a random query string at the end of the image so that Google re-crawls the image.
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Re: PNG transparency converted to black in Google Shopping.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you for your response - that answers why the black background is happening. Though this isn't technically a bug in programming - it does seem like something that was overlooked. Any hope in this being resolved anytime soon?

PNG transparency converted to black in Google Shopping.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

This is happening to us as well, it is very disturbing

PNG transparency converted to black in Google Shopping.

Top Contributor
# 6
Top Contributor

This is due to the way you have saved the png images, you need to resave them with a white background. Or read up on your image editing program's documentation how to save png images without causing the issue with black backgrounds.

 

Unfortunately this is not an issue with Google, but how you have saved images.

 

For future reference, please create a new thread for any issues. Even if the issue topic is the same, the answer for each merchant will be different depending on the situation.

 

Hope it helps.

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PNG transparency converted to black in Google Shopping.

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# 7
Top Contributor

This thread has been closed to new replies.

If you have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question that describes your particular situation.

To start a new thread, please go to the top level of the Community, and from there, click on the board that is most closely related to your question. After that, you can click on the pink "+" sign in the lower right corner of the screen to start a new topic.

Thank you.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’