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PLA datefeed images landing at www.holdup-suspenders.com blocked in Merchant center

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I revised all PLA ad images and URL in the 170 USA amde product feed to remove trademarked logo/Brand images and patented no-slip image inserts. This is a sample image that violates Google Shopping image Ad policies... http://www.holdup-suspenders.com/images/52364058_121498.jpg with landing page URL http://www.holdup-suspenders.com/thin-suspenders.htm 2nd example Image URL = http://www.holdup-suspenders.com/images/52364058_130540.jpg with landing page = http://www.holdup-suspenders.com/leather-series.htm After 4 weeks of site and image revisions Merchant Center Support still blocks EVERY PLA Ad going to Holdup-Suspenders.com due to image violations after every submittal. Today the support guy said I had to remove or change all the landing page images that have the trademarked Holdup Logo, clip image inserts, suspenders on models without white backgrounds. I'm ready to go legal crazy if this is the policy for ALL Google PLA Ads and this eliminates any brand justifying the extra cost over China knockoffs

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1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
November 2016

Re: PLA datefeed images landing at www.holdup-suspenders.com blocked in Merchant center

[ Edited ]
Top Contributor
# 2
Top Contributor

first, verify the newly submitted images can be seen by google --
by clicking on the item's title, under the products-list tab, within

the merchant-center-account.

 

images may sometimes take 72-hours or so, to be copied and inspected by google.

 

if the image cannot be seen under the merchant-center-account
then, consider resizing the image down to 300x300 pixels or so --
some websites simply cannot keep pace with all google's crawl
requests when the images are large.

 

if the resize seems required, be certain to rename the file before submitting;
e.g.
http://www.example.com/images/item-new-image-400x500-nov1.jpg

 

as to the images on the website --

 

generally, the image submitted must match the landing-page
and reflect the exact item-offer delivered to the customer;

google must then be able to access all submitted images --
submitted images must meet all google's rules and policies.

 

additional images may be on the landing-page.

 

one possibility would be to add the new image near the top of the landing-page,
above-the-fold -- so that the submitted image is the first product-image that
a user sees.

 

long-term, consider creating a landing-page with only one, single, product-offer
on the page -- one page for each physical inventory item; then, use those new
pages to submit to google.

 

the new landing-pages on the website would be in addition to existing pages.

 

below are a few landing-page layout examples that google likes for shopping-ads:
https://lh3.googleusercontent.com/TQZHdCzC-3L-_RRqFFhaLGGwPz_nkZe9293zGUoItnltxwAHeM3xGzr8yi_ot15lsA...
https://lh3.googleusercontent.com/OFSSBxEWf1TZOj2V2to1eg8onataJcCSP8FFE14dZdbS1qF6be15PuVfJAet3Cq0tV...
https://storage.googleapis.com/support-kms-prod/3477DDB829F07D3BB69F576C2B06BE972453

the examples demonstrate the suggested positions of the image,

title, description, price, and add-to-cart button, on a landing-page.

 

however, this is mainly a peer-to-peer forum --
forum-members can mainly offer suggestions;
google is the final arbiter of all policies.

 

the best likely course would be to re-contact google, to
ask for additional clarification, before making any changes.

 

that said, there are many other campaign-types and ad-formats
that are available, do not have such strict policies, and may
be a much better fit for advertising certain products or for
certain types of websites:
https://support.google.com/adwords/answer/2567043
https://support.google.com/adwords/answer/3333616
https://support.google.com/adwords/answer/1722124

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
November 2016

Re: PLA datefeed images landing at www.holdup-suspenders.com blocked in Merchant center

[ Edited ]
Top Contributor
# 2
Top Contributor

first, verify the newly submitted images can be seen by google --
by clicking on the item's title, under the products-list tab, within

the merchant-center-account.

 

images may sometimes take 72-hours or so, to be copied and inspected by google.

 

if the image cannot be seen under the merchant-center-account
then, consider resizing the image down to 300x300 pixels or so --
some websites simply cannot keep pace with all google's crawl
requests when the images are large.

 

if the resize seems required, be certain to rename the file before submitting;
e.g.
http://www.example.com/images/item-new-image-400x500-nov1.jpg

 

as to the images on the website --

 

generally, the image submitted must match the landing-page
and reflect the exact item-offer delivered to the customer;

google must then be able to access all submitted images --
submitted images must meet all google's rules and policies.

 

additional images may be on the landing-page.

 

one possibility would be to add the new image near the top of the landing-page,
above-the-fold -- so that the submitted image is the first product-image that
a user sees.

 

long-term, consider creating a landing-page with only one, single, product-offer
on the page -- one page for each physical inventory item; then, use those new
pages to submit to google.

 

the new landing-pages on the website would be in addition to existing pages.

 

below are a few landing-page layout examples that google likes for shopping-ads:
https://lh3.googleusercontent.com/TQZHdCzC-3L-_RRqFFhaLGGwPz_nkZe9293zGUoItnltxwAHeM3xGzr8yi_ot15lsA...
https://lh3.googleusercontent.com/OFSSBxEWf1TZOj2V2to1eg8onataJcCSP8FFE14dZdbS1qF6be15PuVfJAet3Cq0tV...
https://storage.googleapis.com/support-kms-prod/3477DDB829F07D3BB69F576C2B06BE972453

the examples demonstrate the suggested positions of the image,

title, description, price, and add-to-cart button, on a landing-page.

 

however, this is mainly a peer-to-peer forum --
forum-members can mainly offer suggestions;
google is the final arbiter of all policies.

 

the best likely course would be to re-contact google, to
ask for additional clarification, before making any changes.

 

that said, there are many other campaign-types and ad-formats
that are available, do not have such strict policies, and may
be a much better fit for advertising certain products or for
certain types of websites:
https://support.google.com/adwords/answer/2567043
https://support.google.com/adwords/answer/3333616
https://support.google.com/adwords/answer/1722124

Re: PLA datefeed images landing at www.holdup-suspenders.com blocked in Merchant center

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The Merchant Center account is 12 years old and has been running high
conversion ratio PLA ads ( averages 1 sale per 16 clicks )for over 8 years
landing shoppers at pages on www.holdup-suspenders.com . To help the Google
support folks I made a web page
with the landing page URL for every part number and the Image URL shown on
the PLA feed also hosted at this domain with correct Robots.txt file.
www.holdup-suspenders.com/google-PLA-rejected.htm

sample rejected image
http://www.holdup-suspenders.com/images/52364058_75683.jpg
--
PLA landing page for 8 years...
http://www.holdup-suspenders.com/casual-series.htm
Support says seller cannot have registered trademarked logo, patented clip
info on the landing page. Color choice AND BACK STYLE OPTIONs help shopper
when buying from this page.

Mike Hyland -webmaster
IMS web designs and Computer Sales
22602 Raven Ave. Eastpointe,MI 48021
phone (586) 498-2346
http://www.Get-in2.com/ims.htm

PLA datefeed images landing at www.holdup-suspenders.com blocked in Merchant center

[ Edited ]
Top Contributor
# 4
Top Contributor

first, thank you for the clarification.

 

this is a public peer-to-peer forum.

 

google is constantly checking and rechecking items,

products, websites, landing-pages, businesses, and

supply-chains, for any policy issues -- the length

of time (product-listing) ads have been running,

or running successfully, has no impact on policy

reviews or policy decisions by google.

 

continuing to work directly with google to resolve the issues is likely best.

 

product-listing-ads are now known as shopping-ads;

updated policies are currently here:
https://support.google.com/merchants#topic=3404779