PENDING TO ACTIVE
Re: PENDING TO ACTIVE
for the review taking longer than normal, google may also be contacted here:
this is primarily a peer-to-peer community forum --
forum-members can mainly offer suggestions
based on the information posted here in public;
forum-members cannot look into accounts or submit-data.
generally, the pending-review mainly relates to requirements and policies,
with respect to the business, business-practices, inspection of the product
details after processing and related policies, the types of items being sold,
image details, website details, e-commerce security, supply-chains, etc.
most (delays in) awaiting-review are usually triggered by a few issues; e.g.
(a) a potential policy violation of an item, feed, website, or type of item;
(b) submitted data not adhering to the rules or policies of a target-country;
(c) a recently registered feed or a feed with unreported (syntax) errors;
(d) a feed that has not been updated with respect to the most recent policies;
(e) another feed that has not been updated (re-uploaded) in over a month;
(f) certain (feed) data updates -- such as a new product or any id anamyolies;
(g) id values that are not unique or change per item across multiple feeds;
(h) using more than one, single, primary-feed;
(i) sites that have complex navigation or variants without proper landing-pages;
(j) merchants who have any inventory previously submitted from other sites;
(k) merchants who may have switched ad-accounts or merchant-center-accounts;
(l) reviews that require many recrawls or multiple reviews by the policy-teams;
for example, only physical items currently in stock inventory, may be submitted;
for example, most all apparel items require a proper color, gender, and size;
for example, identical item_group_id values are required for all variant groups.
otherwise, check under the merchant-center-account for any reported issues --
check the feed status/processing details by clicking on the feed's name:
check the home-tab and diagnostics-tabs:
click on any current-issues messeges within the blue-boxes, near the bottom.
check item-status and final-attribute and value details, by
clicking on the item's title, under the products-list-tab:
check the message-archive by clicking on the mail-envelope and subject-lines:
also, the linked ad-account may sometimes show additonal issues -- by clicking
on the speech-bubble, in the product-status column, under the products-tab,
under the shopping-campain, within the linked ad-account.
simply fix any reported or potential issues and resubmit the feed.
google may also be contacted by clicking on the three-dot icon, near
the upper-right-hand-corner of the google-merchant-center-account --
select help -- near the bottom, under contact-us.