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Offline checkout process

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# 1
Visitor ✭ ✭ ✭

Can someone please confirm, is an entirely online checkout process (ie. a buy button linking to an online payment mechanism) an essential landing page requirement for products in Google Shopping?

 

Or can the checkout process be offline instead? E.g. "fill in the following form to order"

 

(Upon hitting Send, the form would email details of the customer and the product to the merchant, and the merchant would then contact the buyer to complete. This is useful for those sectors heavily reliant on purchase orders or where people prefer to buy over the telephone.)

 

I've read mixed messages about this so could do with a definitive answer if possible. Thanks.

 

1 Expert replyverified_user

Re: Offline checkout process

[ Edited ]
Top Contributor
# 2
Top Contributor


this is mainly a peer-to-peer community forum --
although google does read and may respond to
specific posts -- for a definitive answer from
a person at google, a support specialist may
be contacted directly here:
https://support.google.com/merchants/contactflow

when contacting google, directly, requesting a merchant-center
product-listing-ads support-specialist may sometimes help.

see also
https://support.google.com/merchants/answer/188486