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Not able to view any detail about PLA in my MCC account

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# 1
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Hello to All, hope we are in good mood as the weekend approaches in a few hours from now ! (Take it with a pinch of salt, I know Adword people are always in a cheerful disposition/

 

Not me today, though. Reason being I am not able to view any info about PLA ( in my MCC) and I am trying to upgrade. Is it something to do with access level  (though I doubt) or PLA do not show any info, not even in Google Merchant Center. I have the links to google support and all that but they are not helping much, am I missing a link somewhere? Need your intervention badly now. Thanks in advance.

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Re: Not able to view any detail about PLA in my MCC account

[ Edited ]
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# 2
Top Contributor

 

unfortunately, forum members cannot look into feed or account details.

 

what does "PLA do not show any info, not even in Google Merchant Center. " mean exactly?

 

product-listing-ads information is not shown in a merchant-center-account --

the merchant-center-account is mainly for handling the data-feed details.

 

otherwise, a google-adwords representative from

the google-ads-team may be contacted here --
http://support.google.com/adwords/answer/1385067
http://support.google.com/adwords/answer/8206

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize

that the issues are concerning "product listing ads".

see also

https://support.google.com/adwords/answer/4637089

https://support.google.com/adwords/answer/3455481

https://support.google.com/adwords/answer/1704399#access

https://support.google.com/merchants/answer/1637190

 

Re: Not able to view any detail about PLA in my MCC account

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# 3
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Thanks Celebird. By PLA do not show any info, not even in Google Merchant Center I mean I am not able to view the product feed that must have been uploaded for the campaign. So it's like I know there is a PLA campaign running (as per Adwords Interface) but I know just about that much about it, nothing else

Re: Not able to view any detail about PLA in my MCC account

Top Contributor
# 4
Top Contributor
first, you're welcome.

has google been contacted directly?

what is the status of the feed and individual items?

what is an example item being submitted?

have the following instructions been followed exactly?
https://support.google.com/adwords/answer/4637089