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My products are coming up as used item

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

when I google search my items they are coming up as "used item " when its new, on my site its listed as new.

Can someone help please.

 

Thank you

1 Expert replyverified_user

Re: My products are coming up as used item

[ Edited ]
Top Contributor
# 2
Top Contributor


the results are mainly based on the data submitted -- not the website;

however, all the submitted data and all website data must both match.

(1) be certain the product is brand-new from the factory,
has never been used, is in its original packaging, and has
never been opened.

(2) be certain that the (feed) condition attribute value submitted
matches both the physical item's condition and the site details.

(3) if any rich-snippets are used on the website then, be certain that all
microdata matches the displayed data on the website and the condition
data within the submitted (feed) data -- or, the automatic-item-updates
feature must be disabled within the account.

(4) be certain that the item is not being submitted
by any other third-party website or marketplace site.

otherwise, forum members cannot look into the feed or account --
we would typically need a lot more specific information, posted
here within the public forum, to offer more specific suggestions.

otherwise, a merchant-center, product-listing-ads,
support-specialist may be contacted directly --
https://support.google.com/merchants/contactflow

see also

https://support.google.com/merchants/answer/1344057
https://support.google.com/merchants/answer/188494
https://support.google.com/merchants/answer/6069143

Re: My products are coming up as used item

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
all my items are bran new still sealed, and also listed as new on eBay, but on google search engine its showing as used item.

Re: My products are coming up as used item

[ Edited ]
Top Contributor
# 4
Top Contributor


if the items are listed on ebay then,
the best likely course would be to
contact ebay-support directly.

marketplace sites such as ebay
must handle and fix all issues
on behalf of their sellers.

 

see also

https://support.google.com/merchants/?#topic=3404779

https://support.google.com/merchants/answer/2796531

Re: My products are coming up as used item

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I will contact them .

Thank you